10AM - 7PM
1086 N Colony Rd, Wallingford10AM - 6PM
2100 Dixwell Ave, Hamden“Kyle this was a grate experience he took his time and got us set up with a new service and new phones and home wifi Kyle made this painless he took his time setting up all the phones we got today I would come back and work with him again it was so Pleasant”
8AM - 6PM
402 Highland Avenue Unit 2, Cheshire10AM - 8PM
470 Foxon Blvd, New Haven“I went there not expecting to transfer my 3 lines and buy a phone I was eyeing for awhile. That staff at this location is awesome. Great customer service and attention to detail.”
“Preeti was amazing- explained everything to me and got me the best deal possible!! Really loved how quick and easy she made the process and will definitely be back!”
10AM - 8PM
533 S Broad St, Meriden“I had some billing issues, for a few months I wasn't able to reach my payments. It was due to a health condition I explained my personal situation, to Angel Ríos and Christian Mondragon and they were more than helpful. They went the extra mile and managed to help me find the right solution to my problem. I appreciate the understanding they had with me. I highly recommend this phone company because they truly do look out for their customers. Customer service was 10/10!”
10AM - 8PM
108 Universal Dr, North Haven“Went in as a dissatisfied Verizon customer, left a happy new T-mobile customer. Porting process was simple, Ken was very knowledgeable and got us all the right promotions and settings for the account even accounting for two of the lines/phones needing to be shipped out of state to my parents.”
“Luis helped us get a watch for my husband. He was so great and helpful we went back and got 2 more! He was patient and walked us through everything. I definitately recommend seeing him to help with any new devices you may want.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
10AM - 6PM
955 Washington St, Middletown“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
10AM - 8PM
470 Lewis Ave, Meriden“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
10AM - 7PM
373 Universal Dr N, North Haven“Credo was the young man i dealt with. He was extremely helpful and should be recognized.Came from another store and the young man there was not. All he wanted to do was to sell me a new one. I said thanks and went to unniversal drive store. Thanks again for Credo”
10AM - 6PM
687 E Main St, Meriden“I don't frequent the store often, but when I do, I'm almost always greeted by friendly staff, who take the time to hear what's going on so they can offer appropriate information and solutions. Can't say that I have ever been disappointed. I always seem to walk away with genuinely positive experience. Well done.”
“I originally put a 1 star review after being in the store for hours only to go home with no phone service. I returned the next day and spent another hour in the store. Despite the inconvenience, I’m giving 5 stars. Despite the hiccup, everyone there both days were extremely nice to me. The following day, the girl helping me apologized profusely even though none of the Inconveniences I experienced were her fault. The manager Del gave me a credit on my account to compensate. Everyone did what they could and that matters. It’s technology, so sometimes things happen. The crew works hard and I honestly had to realize that things happen. I still received good service. The wait time is long but that’s because the process takes long. I recommend making an appointment if you don’t want to sit and wait. It’s the same way at Apple or any other phone store. Thanks guys for everything.”
“David was very helpful in getting all of my information from my old phone to my new phone. I could never do that. David has a great personality and was very pleasant. My husband teased him and told David if we had any trouble with the phone we would be back with a smile on his face. It was a very pleasant experience.”