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“Let me tell you about the experience I just had at Verizon in the Dixwell plaza hamden... Alex was patient and courteous and answered all my questions and even helped me save money on my bill! Thank you!!”
“I went there not expecting to transfer my 3 lines and buy a phone I was eyeing for awhile. That staff at this location is awesome. Great customer service and attention to detail.”
“I went into T-Mobile the other day after my phone started to crap out on me. I had Verizon prior to this and was in desperate need of a phone and I needed one ASAP Especially since I rely on my phone for work. It was a bit of a situation and we had about every possible but Ken went above And beyond to make sure that I didn’t lose any of my data and I had the most affordable option for what I was eligible for. They even sent me off a little goodie bag and told me all about the awesome free perks I’m going to get now. His customer service was top-notch, He was straightforward about how everything worked, and I did not feel like I was Having products or deals shove down my throat, there’s nothing worse than that. Thank you again Ken for your help and expertise! It is much appreciated and I will definitely be back Look forward to continuing my relationship with T-Mobile.”
“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
“Recently we stopped into Verizon on Universal Drive to switch our service. Both Gianni and Lilly helped us through the process and were wonderful to work with! They were both knowledgeable, positive and super helpful! Well done!”
“Went into tmobile because I was having issues with my iPhone sending picture to androids. Although it was giving a hard time to fix Luis and Eddie took the time to work through all the possibilities and took over working with IT. Thank you for your fast work and customer service”
“Great experience. We have a business account and needed to upgrade a phone. In and out in 30 minutes and they got us a great deal. We had two women who helped us who I think said they had just transferred from another store and they were amazing. Very good experience.”
“Today we needed a cell phone case for my husband's new Galaxy 24. We were helped immediately by Wilfredo who was so courteous and friendly. I hate going to places that are meant to up-sell you ( I get it, that's their job) and hassle you or try to get too pushy. Wilfredo was the exact opposite. He told us about the current promptions, options and watches available without making us feel pressure to buy them. I noticed also bilingual staff which is really helpful for all the Spanish speaking clients they serve in this area. A woman came in needing help in Spanish and they were ready and willing to help. All of the men working there seemed to have really great customer service skills. All customers seem to be at the forefront at this location....
Thanks Wilfredo! A+++++++
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“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“I don't frequent the store often, but when I do, I'm almost always greeted by friendly staff, who take the time to hear what's going on so they can offer appropriate information and solutions. Can't say that I have ever been disappointed. I always seem to walk away with genuinely positive experience. Well done.”
“Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.”
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“Vinny helped us get my Mom upgraded to a new iPhone and activated. The store has a fresh design and the business of cell phones is still booming. Just take our money, we are assimilated.
Marisa Balletti-Lavoie”