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“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
“I went into Hamden looking for help with my email and a new screen protector. The gentleman in there was very dismissive and didn't even attempt to help me. The next day I went into the Branford store and was lucky that Alex was working. He went above and beyond to help me. He was very patient while trying to work through my email problem and managed to get it resolved. He even found me a screen protector for an older model phone. Verizon should be proud of employees like him. Thank you Alex!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“I went there not expecting to transfer my 3 lines and buy a phone I was eyeing for awhile. That staff at this location is awesome. Great customer service and attention to detail.”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“Love TMobil, this store especially! Briana is so knowledgeable, sweet , and just a pleasure to work with, very personalable staff! Never have any issues with the staff. I just wish they went back to offering the customer a seat, tough standing with a disability!!”
“I went into T-Mobile the other day after my phone started to crap out on me. I had Verizon prior to this and was in desperate need of a phone and I needed one ASAP Especially since I rely on my phone for work. It was a bit of a situation and we had about every possible but Ken went above And beyond to make sure that I didn’t lose any of my data and I had the most affordable option for what I was eligible for. They even sent me off a little goodie bag and told me all about the awesome free perks I’m going to get now. His customer service was top-notch, He was straightforward about how everything worked, and I did not feel like I was Having products or deals shove down my throat, there’s nothing worse than that. Thank you again Ken for your help and expertise! It is much appreciated and I will definitely be back Look forward to continuing my relationship with T-Mobile.”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
“Vinny helped us get my Mom upgraded to a new iPhone and activated. The store has a fresh design and the business of cell phones is still booming. Just take our money, we are assimilated.
Marisa Balletti-Lavoie”
“Ryan is always willing to help me whenever I have a T-Mobile concern. He has an amazing attitude with customers and is incredibly patient. If given the opportunity, see Ryan. His patience is outstanding.”
“We went in to to get a new phone and Renee was extremely helpful and patient with us and helped us through the whole process we even got something for our daughter. Thank You Renee! :)”
“This Review is WAY Overdue! In Dec. 2023,I brought My Disabled Sister who is a US Navy Vet. to this Store because of a problem with Her Phone.
The Manager referred Us to Tamara. She worked Diligently for at least 35 Mins Troubleshooting My Sister's Phone.After about 10 Mins. My Sister told Her It's Okay, She'll just buy another Phone, but Tamara would Not give Up!!.
She had an Extremely Positive attitude!
The last Step She tried, cleared out My Sister's Phone and got it Running like New.
She was Extremely Kind and Represents Your Company Very Well.!
It's not just a Job to Her, She really cares about Helping others.
Sincerely,
Phyllis and Ralph Raucci”
“Recently we stopped into Verizon on Universal Drive to switch our service. Both Gianni and Lilly helped us through the process and were wonderful to work with! They were both knowledgeable, positive and super helpful! Well done!”
“Today we needed a cell phone case for my husband's new Galaxy 24. We were helped immediately by Wilfredo who was so courteous and friendly. I hate going to places that are meant to up-sell you ( I get it, that's their job) and hassle you or try to get too pushy. Wilfredo was the exact opposite. He told us about the current promptions, options and watches available without making us feel pressure to buy them. I noticed also bilingual staff which is really helpful for all the Spanish speaking clients they serve in this area. A woman came in needing help in Spanish and they were ready and willing to help. All of the men working there seemed to have really great customer service skills. All customers seem to be at the forefront at this location....
Thanks Wilfredo! A+++++++
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“Look, I hate going to the phone store. Not as much as the DMV or the dentist, but it's rough. I'm always prepared for a clerk to try and upsell me or send me to the website, and I assume it'll take more than an hour.
This location is, in my experience, a huge exception to the rule. Both times I've gone in the past 18 months, I've had somebody knowledgeable who understood what I was looking for and was able to help. In the most recent example, the guy helping me (I think his name was Frank?) took care of something like 4 account changes at once, and it took maybe 15 minutes.
I'm not gonna say I enjoy going here more than, like, a restaurant. But grading on the mobile store curve, I'm really glad this is the local T-Mobile.”
Open 24 hours
1155 Townsend Ave, East Haven
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“Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.”
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“Let me tell you about the experience I just had at Verizon in the Dixwell plaza hamden... Alex was patient and courteous and answered all my questions and even helped me save money on my bill! Thank you!!”