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“David was outstanding.came in with broken screen phone was not working well. He took the time and got everything transferred over to my new phone. David was kind and understanding.”
“Had a good experience Mark helped with a phone's battery issues and got me out the door with a new phone at a great price. Glad this store was local and had friendly service.”
“My mom and I went to upgrade our phones and had a stellar experience. Natasha was incredible! Normally the process of getting a new phone is cumbersome, tedious, and frustrating. It wasn’t like this at all, as Natasha was super efficient, pleasant, and made our experience enjoyable. We will be going back in the future and for sure requesting to work with Natasha!”
“Outstanding service from Mingo and Chase! They stayed late to ensure my carrier switch was successful and handled everything professionally and efficiently. Really appreciated them going the extra mile to help me - even staying 30 minutes past closing. This level of customer service is exactly why I chose T-Mobile and left my old provider. Highly recommend this location! Thank you!”
“Came into the store look for a new phone and Kiana was incredibly helpful with the questions I had. She made the process simple and I left with a brand new phone.”
“Pete was very helpful with all my questions and concerns about my plan, services I wanted, and an upgrade. When I returned he was very helpful in taking care of my new phone and making sure I was happy with everything. Thanks Pete.
Great job!!”
8:30AM - 5PM
8 N Main St, West Hartford
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“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“Look, to go for the first time, I loved it, you know, it has the best workers with a smile and good charisma with the best desire to help you. I loved it because they gave the best service to my son-in-law. We left very happy. Besides everything, they even gave us water ? to drink. and they didn't take long with respect even though we arrived late thank you why many stores vote you for a place but there always with Respect blessings never change the best employees.”
“This is a corporate store (not a franchise DBA). It's better attended and offers better service than the others.
Side note: if you're seeking repairs (w/w/o insurance, they use UBREAKIFIX (review forthcoming).”
“I have been a T-Mobile customer for years, however I recently went into the store (the one located in the buckland mall) there was a long line/wait, and I had a lot to do there, so I assumed when it got to be my turn that the employee may have been a bit rushed with the store being so crowded and all. But she was the opposite! I had to upgrade a few phones and wanted to buy a couple of new gadgets and she took her time, went over each item, looked thru all the deals they were offering to help get me the best one, she helped me figure out what my new bill would be each month, I just can't say enough how kind and patient she was! Thank you Kerstin !!”
“When you come here ask for angel he was very nice and friendly and fixed my order right up after an incident another employee did I would recommend him to anyone 10 outta 10 experience”
“I can’t say enough wonderful things about the team at this Xfinity store. Every single one of them has different strengths. They communicate well, and work together seamlessly. Ceejay is incredibly patient and detail oriented. Janellie is warm and welcoming. Isaiah is thorough and efficient. Kat is super knowledgeable and Tati is kind, calm and professional. It’s very rare to walk into a store and feel this supported and respected. This entire team deserves recognition for outstanding customer service! You can tell that they genuinely care about their customers and the people they’re helping. Thank you all so much for making every visit a great experience!”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“The lines are usually long, but the manger, Manny was fabulous. He helped me multiple times with a very specific issue and I’d continue to go to this store just to see him! He was very honest and upfront with my husband and I and we rave about his customer service! 10/10!”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“Cox has a very impressive selection of products and world-class service. My representative was knowledgeable, but one thing none of us could wrap our head around is why they spell "Cocks", like "Cox". The dictionary says it's spelled "cocks", not "cox".”
“Frontier's fiber system works amazingly so far (6 months), and I didn't have any of the issues that other people seem to have had. My internet has been reliable and has had all the speed I could want and more. I had a question about the first billing cycle and the help line was responsive, quick, pleasant, and helpful. Rick came to do an install and was here at the beginning of the time window, was respectful, and knew his stuff. From other reviews it seems like the DSL system isn't the best, but I would recommend giving the fiber system a shot.”
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“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”