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“I came here the first time absolutely exaspirated at how shitty the service was at the AT&T store on Sheridan. Clancy took care of me, got me a new phone, set up everything for me, and was super professional and knowledgeable throughout the whole process. Mikey has always helped me with a smile- that is SINCERE- and is just a genuine, good dude. What's more, you can tell that everybody at this store likes each other; it's a happy place! I am never going anywhere for service with my cell phone ever again as long as I live here. Going to this store is a pleasure every time; super cool peeps all around!”
“Tom is the best! He basically did better work than about 22 other customer service reps with other companies over the course of 3 different days. Tom took care of my issue within an hour. ?♀️ I will be going back to Tom every time now.
I struggled to find a new prepaid phone plan for the phone I currently have, while keeping my current phone number. He explained all my options, walked me through the steps with the new plan, and even helped resolve when an issue came up with keeping my current number. He's respectful, professional, and knowledgeable. Save yourself some time and just go to Tom!”
“I got the best service from this guy Akash. He owns the customers with his magic and with his knowledge on the products. Best metro representative to help me with my upgrade. Kudos to metro for hiring this guy.”
“*Another UPDATE* I didn’t want to have to come back to do yet again another update. But it has now been over 2 months and I have not seen anything that the owner agreed to fix. At this point I feel played by everyone at the store including the owner. Terrible, terrible way to do business! I have been reaching out since October 12th and the owner gets back to me at his convenience saying that I should be seeing all of the fixes soon. Everyday it’s next week or it didn’t work I got to submit it again. I shouldn’t have to worry about this and check in every week for an update!! This is ridiculous, I should have returned all the phones to begin with. I should have never trusted anyone from that store.
*UPDATE* I went in this morning to return the phones but I was pleasantly met with the owner, who said he came in because he did see my review. To begin with, I am really impressed with how quick I received a response and how he handled this. I was able to keep all of the phones and lines without having to return them and start all over. He corrected everything and even went above and beyond to make this right. He was a pleasure to work with. I am very happy this is resolved.
*WARNING* I wanted to switch my 4 phone lines from AT&T to Verizon, so I started online shopping for new iPhones and plans. I seen some great deals online at Verizon. But I figured I would go into my closest “Verizon” store for more clarity on the phone amounts and plan details. I made it very clear to the sales rep at the location that I could just go online to buy these phones and get the online listed “offers” but if you can get the same offers in store, then go ahead. Only after everything was signed, did I see that not only did he lie about the phone offers he lied about several other things as well. Which ended up costing me a lot more money than had I went online and did everything myself. I am beyond frustrated with the employees I encountered today and disappointed to know that they can look a customer in the eyes and lie to them just for a sale. I called Verizon customer service and they confirmed that I was correct and the store did in fact lie to me about several different things. They also mentioned that this location is a reseller so they cannot help with just making my bill and my contract right, I have to return the phones and start over online or with a Verizon customer service rep. So I will be returning all 4 new iPhones and going online myself to make sure I get the right offers since the store just lied to me, overcharged me and didn’t help me at all. This location has made this whole switching phone carrier’s experience a nightmare. I was with AT&T for over 10 years. I am not paying 4 $50 restocking fees to return these phones over a lie. Hopefully they will make this right.”
“Dustin came to my rescue. My voice mails were not registering. All my friends were texting me saying my voice mails were full. But Dustin found out that was not true and fixed my phone. Dustin deserves 10 stars and a raise in pay.”
“Best service by the Akash. Good knowledge of allá the productos, bought Home internet and a tablet with this help. So fast and quick service by him, he's a star⭐”
“I came into the store And Joe the manager was so incredibly patient, knowledgeable and kind. He helps solve my problems and was a real pro. I highly recommend this store in a few you lucky to get Joe to help you even better.”
“I had a great experience here. Kyle, the T Mobile expert who helped us in upgrading my phone, was truly a delight! Knowledgeable, professional, and generous with his time and skills! Give him a raise!!”
“I am very satisfied with the treatment they have given me, explaining everything that pertains to their telephone services, a great work team (Vicente Gaby and Ivan), recommending this establishment as a Latino”
“#pleAsed...AT&T has always been the cell phone store all the other cell phone carriers are jealous over. I am leaving t-mobile & payin' 10$ more because the service is better over at AT&T. If there was anything AT&T needed to improve on would be more media attention”
10AM - 8PM
6305 E Hampden Ave Ste 104, Denver
Mobile Phones
“I'm so thankful to walk into a business and helped by Alexis an phenomenal representative. Her diligence and knowledge makes me want to continue coming to this location for all my account needs.”
“The service is excellent, they always help you with what you need and if you don't have paperwork, they give you different alternatives so you can make a plan.”
10AM - 8PM
1410 S Sheridan Blvd #5, Denver
Mobile Phones
“Buying a new phone couldve never been so easy! Thanks to the help of Noelia. She was soooo polite and honest while showing me what phone to pick out, outstanding deals and staff !!”
“The folks here will help you in every aspect they can, taking your individual situation into account and looking into every avenue. I very much appreciate their help and dedication even if the company systems make things more difficult. Chase, you're awesome, thanks for all your help!”
10AM - 8PM
7150 Leetsdale Dr Ste 160, Denver
Mobile Phones
“I came in late 10-15 minutes before the closing as I was driving around town from one location to another looking for a basic flip phone for my disabled grandparent, it was an emergency. The other location didn’t have it, so I had to drive here. The person on duty told me it was too late to service me as it will take too long. J even begged her, but she said no. Because of that I had to drive 20 minutes to Aurora mall to be serviced. And it took exactly 10 minutes for the person at Aurora mall to help me, so technically even though it was late in customer’s mind there was enough time to be helped at this location. I think it was unfair plus they lost the sale… In the past I didn’t have any issues with this location.”
“I don't remember the name of the sales associate who helped me, but he was very helpful and nice. He made the entire interaction seamless and explained everything clearly.”
“hi cricket i know i havent gotten a phone here yet but i might get one so can u tell me some reasons why i should? also becuase my sister siad that she doesnt want a phone from there but i dont really know why but yeah hope u can convince me!”
9:30AM - 7:30PM
1035 S Federal Blvd, Denver
Mobile Phones
“This is the best place that I ever had seen the costumer services are really good the people who helping you are really nice and kind I really recommend this place if you want a new phone .”
“Roy and veer have been the best customer service I've dealt w by far in metro he got me credit when it was needed and also a free tablet while all along the metro serv 611 line lied to me so my service got suspended then when I tried calling back I was told since my acct was suspended I couldn't speak to any representative or agent at all that is the worst and most unacceptable customer service I have ever dealt w so thanx for Roy n veer I will continue my service unless metro tries pulling other unacceptable things thank u much”
11AM - 6PM
1012 S Federal Blvd, Denver
Mobile Phones
“Been going to this place for years have always been awesome. Dealing with the people that work there are awesome . It’s a family run company and they are fast , and very knowledgeable about what they do. . customer service is great and they usually are really reasonable , As far as pricing goes. The guy that owns the place is awesome. I’m literally been going through these guys forever anything you need help with . Been recommencing these guys forever . I especially go there for my Apple products and they’re also very good about any other kind of device you have might have issues with. But my advice to anyone who needs help with any kind of Apple products definitely this is my number one place to go, I resell laptops and phones so if I can’t fix it I go to them .”
“Cynthia is such a great and knowledgeable boost employee!! She has helped us with our families cellphone service for over 2 years now. Countless times she has solved our cellphone issues on iPhone and Android. Thanks so much Cynthia for making it an easy experience and keeping us coming back specifically to this location because of your expertise and customer service. God bless”
“Olabambo was absolutely fantastic and VERY helpful and great with explaining everything in detail. This was the 2nd ATT store I went to as the first one was not helpful but Olabambo made up for that while he was helping me yesterday.”
10AM - 7PM
5115 Federal BlvdSuite 1, Denver
Mobile Phones
“Habib and Ms Martinez were nothing less than amazing. My phone's screen went black and I was told to take it to best buy and they would be able to transfer my contacts.wrong, they said they could not!! I took my phone to cricket and Ms. Martinez spent thirty min transferring my contacts. She did not have to do this. Much respect to this woman. Thanks so much!! More pay keeps exceptional employees around.”
“My review about boost Mobile 320 North Broadway the young lady that helped me her name is Lupe she was very kind helpful and compassionate for a senior citizen in the United States army veteran and her boss was very kind and hook me up with a phone case for my 2024 MotorolaRazer phone”
“I been with Cricket for years I never had any problems with them they aren't a rip off if you go Metro PCS or Boost when you know your phone Bill is due both of these companies will shut your cell phone off and Cricket has a Bridge Pay.”
10AM - 7PM
6265 E Evans Ave Ste 5, Denver
Mobile Phones
“Went on a Sunday so the lady at the store needed help with change for her register. They should probably take care of that on Saturday, but other than that, they were quick and customer oriented.”
“I visited this location to get help with my service and the gentleman was more than helpful. He helped me reinstate my service with a brand new phone and number. The customer service was impeccable.”
“Joey saved my life helping me fix my phone after I accidentally screwed it up. Cricket should put him on tv. He is very nice in person and almost mete at the door. Promote this guy!”
“I went in to have my phone number from another carrier switched over to a T-Mobile/Metro PCS compatible phone that I was given. I learned that the account had been locked on that phone. I didn't know what to do.
Daisy stepped in and showed me a few options that were right in my price range! I even ended up grabbing a phone that was an upgrade to the one I was trying to activate!
Bottom line - Daisy and her associates really take the time to take care of their customers. Although I live across town, this is my store! Thank you.”
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“Fast, same day service for a cracked S22 Ultra screen. Very thankful they were close by as the phone was completely unusable in that state immediately after cracking.”