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“This location is so great, I’ve had great customer service both times I’ve been in. I recently went in with a desperate issue that another T-Mobile store couldn’t help me with but Jennifer helped me at this location and had me all set and ready to go within minutes. They were really busy, and my 4 year old was stir crazy but despite all of that Jennifer was patient, professional and saved my day! Thanks girl!”
“This is by far the best, tech adept, personable, and friendliest boost store I have ever visited. I do not take writing reviews lightly and rarely write a review except when a store does an exemplary job that surpasses their competition in all aspects. I have been a Boost customer for 10 years and highly recommend this store!!Jon11/21/2023”
“Hats off to the counter service that helped me.
Thanks Larry awesome experience, good marketing and sales skills.
That's the kind of staff that we want,
Customer service at its finest !
Thanks bro ? ?”
“THE PEOPLE OF THIS STORE ARE AWESOME!! I had a stressful day running around trying to activate a new phone I got. I made the mistake of thinking it was boost mobile, but it was boost infinite. The team still helped me the entire way through my activation process and helped me more than I could’ve imagined! Best employees! Best GM! I will definitely recommend to anyone looking around. THANK YOU AGAIN!!!”
“I only went to ask about my phone payment ?and other things I owed. The person who understood me was very kind and very attentive and I had good t-mobile service.”
“SUPER HAPPY? w my Friday afternoon experience there! I was cranky and the rep., was more than KIND, helping me anyway. BIG thank you to the outstanding customer care.She was professional and FAST.I didn't get her name, , but, she's the real deal for outstanding?customer care and support. They are lucky to have her❤️❤️❤️❤️ Thank you from all the customers, that forgot to "Thank you"!???”
“Emmiee was the first to help me out, she did an amazing job. She was the nicest she made everything so much easier and enjoyable. Max and Michael also helped me out a ton and helped me finish setting up my phone and watch and teaching me a couple things. Definitely coming back to this location one of the best mobiles in town.”
“Great experience thanks to Luis. Was expecting a 1-2 hour appointment for a replacement but was in and out in 15 minutes. He answered all my questions and made sure I was taken care of. Would recommend asking for him if you’re looking for a new plan or phone.”
“Went in to return a 5g home wifi router
The sales rep went straight to business and the process went in smooth.
Didn't try to upsell me anything.
And answered all my questions.
Thumbs up for great customer service.”
“First of all I am already a customer of T-Mobile.I was at the State Fare and talked with Mickey.My phone has not been charging correctly and Mikey got a little tool and extracted tons of lint from charging port. It charges great now!Mickey is from this location and provided great customer support. I have always had great customer support from this location.”
“Amazing staff! Great costumer service! We went in this morning to get a new phone and there was a very irate customer shouting obscenities and not allowing them to help. Shout out to Romeo and Victor C. for handling that situation like champs. They were very professional throughout the entire exchange. Highly recommend this location for your Xfinity needs!”
“Mark was amazing! Thank you for your help, Mark! You helped us get several things accomplished in under 30 minutes: change a number, update phone number profiles, get a screen protector, and set up our new T-Mobile internet! You also provided excellent and helpful customer service. You were so chill and down to earth that we felt very much taken care of!”
“If I could give over five stars to this Xfinity location I would. I had a hard time with Xfinity today both at the Arden location and online with customer support trying to transfer my cellular service / phone number to my new iPhone I had purchased at the Apple Store. After much frustration, I headed to this location and was pleasantly surprised with the customer service I received. Simon was amazing and so responsive to the problem at hand. He listened to our situation and solved the issue quickly. After hours of being run around in circles by customer support and difficulties with the Xfinity in Arden location, Simon fixed all and I walked away happy and satisfied. Thank you so much for the patience and help from this location!”
“Slight wait, but to be expected. Plenty to look at while waiting and places to sit as well. Service was good, trying to set up a plan for a cracked screen and though they were not able to resolve the situation right there, the representative walked me through the electronic insurance claim process, cued the claims page up for me on their tablet and staying close by in case I had any questions. 24 hours later, there was a service tech at my house repairing my screen. Very happy with the service at the Verizon store.”
“This really is your friendly neighborhood computer fix-it shop!!! These guys are affordable and knowledgeable. They really know what they are doing. The gentleman who fixed and upgraded my laptop was patient and very informative. He really took the time to explain to me what he did to my old laptop. I have dealt with them twice and both times it's been stellar service and pricing.”
“I had a really complicated issue with needing to upgrade my new phone to the same phone with bigger memory, and Barb was extremely helpful. She made sure to check that I was qualified for the promos I had, and when it didn't look like it was going to be honored, she patiently waited for me to get in touch with the customer service rep (even though it was like 20 minutes until closing). Once we did contact, she helped outline the problem with professionalism and conciseness. Thankfully, my issue was resolved, and she double-checked everything was in order before doing anything permanent.I really appreciate the attention to detail, the endless patience, and clarity Barb brought. =]”
“Always a busy store, but the staff keeps the traffic moving and gets to each customer as soon as possible.The staff is very knowledgeable and helpful in getting you the best deal or package for the price range you want to pay.Cable, wi-fi, and/or cellular plans all in one building and one package if you want.Besides my personal experience at the store, I can manage my services on the Xfinity app and problem-solving almost anything, or as a last resort, call customer service for personal assistance.”
“Amar is the man! Fernando originally helped me assess my situation. After mulling things over, I decided to just get a new device and join the Verizon train. Amar took things from there and made the entire experience smooth. He answered all of my questions, has extensive knowledge on products, policies, accessories, and is just an overall very helpful. I appreciate his time and hard work in getting me in and out within a very timely manner!”
“I disconnected the internet at work and I was having trouble getting reconnected. Of course I called in to customer service and was able to get support right away without a long hold time. Everyone was super nice from Niko (sorry if I misspelled your name) to Mark. Mark checked on my ticket that was open and was very friendly and knew what I was asking even if I didn't. Mark took the time to explain what to look at and do. I had trouble finding our network name and password. Within 20 mins later, Mark called me back and was able to provide that information for me and suggest I call back if I continued to have issues. I know Mark took his time to find the network name and password and that is really appreciated as other companies I've experienced would have just send someone out because it's easier to do instead of doing the research after business hours. Thank you Mark for your patience and help!”
“Thank you Lynn for saving the day I was having a horrible day with my iPhone 11 and she blessed me with a iPhone 13 #subscribetoyoutubechannel #upandcomingrapper”
“I just want to give a shout out to Ben, thank you so much for the excellent service you provided, 10/10 stars! He was very upbeat, patient and knowledgeable while assisting me. He even helped me log back into the app after resetting my password and gave me directions on how to set up my wifi and connect it to my router. I was hoping to receive a text with a link for a survey after I left the store but I didn't, so I'm leaving a review here. If you need help with anything Xfinity at this location, Ben is super awesome, you will not be disappointed!”
“The wait time was about 45 minutes but once it was our turn Dee did a fantastic job and got us taken care of quickly. Part of this was because we knew what we wanted to get done. Comcast/Xfinity is basically a monopoly in most areas and they could definitely provide a better experience by having one or two more reps at those empty desks. And Comcast phone support sucks so it wasn't a surprise that one of the customers in there taking up the most time was a Karen who was pissed off about something that sounded to me like it was the Karen's fault and not Comcast. Bottom line is Dee was awesome, did a great job, was friendly and efficient but Comcast as a company could do way better. But I'm sure that's not a shock to anyone.”
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“We rented a very old house. The installer was very knowledgeable and tenacious about getting us the best connection. Our speeds and reliability beat the heck out of Comcast. Go Astound!”