Open 24 hours
4525 Scotts Valley Dr, Scotts Valley“We went here today at the Scotts Valley branch on our way to Los Gatos to buy a used car from a private party and needed to take out some money. We were a little pressed for time and I was a bit reluctant having read a bunch of negative reviews regarding understaffing, poor customer service, etc. We had dropped off our child and had to meet the seller and had a small window of time for the bank and arrived a bit apprehensive but hopeful to get our business done and get going on the road. My husband got in the short line and I sat down with my phone to kill some time and was immediately asked if I needed to be helped and he in turn moved right along to the teller and was immediately receiving our funds. I noticed another customer was having a pleasant business conversation with the accounts banker, another banker asked me for reassurance that I did not need to be helped, and at the tellers, there were three employees, all polite and helpful. We walked out in a very timely manner with no hassels or stress doing business here.”
“Despite being one of the largest financial organizations, the Scotts Valley branch of Wells Fargo treats us like a neighbor. Our family has been banking at this location for decades, and they have assisted us in maneuvering various accounts and financial services successfully. Recently, we needed to restructure our account again, and the process was completely seamless.Kara Park deserves a particular shout out. She met with us multiple times, and addressed all of our issues knowledgably and kindly. Kara went above and beyond our expectations, and all the while with a smile on her face and a friendly demeanor. It was a pleasure to work with her, and to have her as part of our financial team.I highly recommend Wells Fargo, Scotts Valley based on our decades long banking relationship.”