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“I got an auto loan through the San Mateo Credit Union with the help of Terry Zhang. It was a smooth and easy process to get pre-approved and then later to get the loan paperwork in order when I purchased the car. Terry also answered a lot of my questions through the online chat system, and he had even made a note to include a credit union offer that he later honored (even once the offer was over).”
“Embarked upon an in-person visit to Patelco Credit Union (San Mateo branch) on 08/12/2023 for follow-up regarding an electronic funds transfer for a car loan. It was an urgent matter given I anticipated collecting the new car on Sunday. I was served by the assistant branch manager there, Leena, who was very congenial and gregarious, courteous, understanding, receptive to my requests, and interpersonally effective. The existing issue was promptly and conscientiously solved, and I was on my way in no time. I recommend them without any reservations.”
“I highly recommend Itzel at the San Mateo Branch to help you with any banking and financial services. She is very professional and courteous and will do her very best to provide the best customer service, so that you will walk away as a very satisfied customer. She helped me get loan approval quickly for some of the financial products I applied for and saved me thousands of dollars!”
9AM - 5PM
195 E 4th Ave, San Mateo
Banks
“I have been living in San Mateo for more than 20 years, and my first option to open a bank account was in Bank of the West. Always I have had the courtesy, professionalism, and excellent service from Mandana.”
9AM - 5PM
78 E 4th Ave, San Mateo
Banks
“Lin Zhou was terrific and her attention to detail while breezing through my account application indicated to me that she is a seasoned professional. She is a valuable asset to JPMorgan Chase Bk NA. All my expectations were exceeded and I left very happy. Many thanks, Lin. Time stamp visit: 090723, Thu approximately 1245.”
“I went to the bank today thinking they may close for Thanksgiving weekend. I was surprised that they said would open Friday and Saturday as usual. The tellers are always smile and call me by my name. They always pay attention and tentative to my needs, such as getting small bills and changes. They are well dress too, shirts/ties, clean neatly outfits, especially Leeanne very properly dress and professional. I have been a customer since 1983 with them when it was Bank of Canton. I am a very happy loyal customer. Keep up the great work!!”
10AM - 5PM
11 E 3rd Ave, San Mateo
Banks
“Big thank you to San Mateo Citibank Mr. Eric Woo for his time. I needed to obtain some paperwork from the branch, went to San Mateo Citibank to meet up with Mr. Woo. He is totally professional and he clearly knows what I need. More importantly, Eric went WAY above and beyond to pull all his connections to help me out. Listen, this is MY 1st time to deal with him. It DOES NOT matter to him, all he cares is I am a Citibank customer. He will do/DID everything to help me out. Totally impressed. Also, the front desk personnel (Odessy Hernandez...) thanks for telling Eric about my issue. Thanks !!!”
“I have been an occasional customer of the Wells Fargo Bank branch in downtown San Mateo for years. My experiences here have always been great. Located on 4th Avenue, the bank is one of few establishments in the area with its own parking lot. At times, the lot can be at full capacity, forcing customers to either idly wait for a space to free up or to park at a nearby public lot and walk a short distance. The branch offers an ATM machine at the front entrance and a few more at the rear of the building, facing the parking lot. Inside, the spacious and clean venue provides seating in the lobby area, new accounts section, and nearby the back entrance. Service is typically quick and smooth, even if you fall into a long queue. During my most recent visit on the afternoon of Tuesday, December 12, 2023, the tellers were very friendly and served customers with warmth and smiles. I was so impressed that I was compelled to ask to speak to the Manager on Duty to provide my positive experience, sharing my observations of client support from individuals who appeared to prioritize customer care with enjoyment. The Manager thanked me for the accolades given and agreed that the hard-working tellers deserved the recognition. Banking can feel like a tedious chore. Thank you, Wells Fargo Downtown San Mateo, for demonstrating that a trip to the bank doesn't need to be dreary nor unenjoyable.”
9:00 AM - 5:00 PM
100 E 4th Ave, San Mateo
Banks
“I have been an occasional customer of the Wells Fargo Bank branch in downtown San Mateo for years. My experiences here have always been great. Located on 4th Avenue, the bank is one of few establishments in the area with its own parking lot. At times, the lot can be at full capacity, forcing customers to either idly wait for a space to free up or to park at a nearby public lot and walk a short distance. The branch offers an ATM machine at the front entrance and a few more at the rear of the building, facing the parking lot. Inside, the spacious and clean venue provides seating in the lobby area, new accounts section, and nearby the back entrance. Service is typically quick and smooth, even if you fall into a long queue. During my most recent visit on the afternoon of Tuesday, December 12, 2023, the tellers were very friendly and served customers with warmth and smiles. I was so impressed that I was compelled to ask to speak to the Manager on Duty to provide my positive experience, sharing my observations of client support from individuals who appeared to prioritize customer care with enjoyment. The Manager thanked me for the accolades given and agreed that the hard-working tellers deserved the recognition. Banking can feel like a tedious chore. Thank you, Wells Fargo Downtown San Mateo, for demonstrating that a trip to the bank doesn't need to be dreary nor unenjoyable.”
“This bank is so pleasant. Always helpful in every way. They go the extra mile in resolving an issue you may have. A shoutout to Diane, Mgr., and Camilton. Both were so helpful in handling my concern. The entire staff at this bank are super! Love this bank!”
8:30AM - 5PM
1300 S El Camino Real Ste 110, San Mateo
Banks
“Big shoutout to Sunny Yang at San Mateo branch! Seriously, she's hands down one of the best consultants I've ever teamed up with.So, we had this task of shifting some assets over to Schwab from another company. You know how it goes, tons of roadblocks: forms everywhere, notary stuff, and all that jazz. We were making calls left and right to our assigned agent, but they were slow as molasses in January and didn't really help. Enter Sunny Yang – she's the real MVP. She spotted our pending case in the system and reached out, offering her wizard-like assistance. Super responsive, friendly, and total pro vibes. She stepped up and started making requests for us, sending us options, and basically guiding us through the maze. Thanks to her, we managed to sail through the transfer like a breeze. Wwithout her, I'm not even sure we'd have pulled it off.Keep rocking, Sunny! ??”
10AM - 5PM
61 W Hillsdale Blvd, San Mateo
Banks
“Great experience at this branch. We just walked in and never thought that we were supposed to have an appointment for opening an account, surprisingly, a lady squeezed us in, and helped us opening account just right before her next appointment coming. It was smooth and quick, and they also have different choices for card design!”
“I got there with an appointment for notary service, but the person assigned by default doesn’t have the license. The brand manager Glady welcomed me quickly, and offered to help. She is very professional, caring and responsible. I recommend this branch and look forward to working with her in the future.”
“Royo the bank teller provided me with attentive and courteous service when I visited this branch on Thursday, January 4. This branch's reputation stood out from the others because of his exceptional service. Royo was deserving of a raise and recognition from the company.”
9AM - 5PM
300 S El Camino Real, San Mateo
Banks
“Its a good facility, good people in place, never in a rush. Courtesy of the staff they are professional, respectful and committed to excellence. The staff is dressed to impress and love this location. An experience team able to answer every and all of my questions.”
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“I deposited my money to them a years ago and I am very happy , now my home Loan are coming up. One thing I forgot them completely. My friend say what about East West Bank , I said. Oh my god. I forgot about this bank , I believe I had to help small Bank. , will talk to them next month And wait who in the White House ?”