Victra is a Verizon Authorized Retailer in San Marino, CA, striving to create the best possible experience. The store offers a full range of wireless devices, accessories, and device protection. Reviews note that consultants and managers are knowledgeable, dedicated, friendly, helpful, patient, and engaging. Customers report high-level customer service, with staff being cool, calm, and ready to help without feeling pushy, which leaves guests more than satisfied. However, the store is frequently described as way understaffed, leading to very long wait times, sometimes with only one employee present late into the evening. Despite this, the service received is often praised as amazing and fantastic, with many customers stating they will definitely come back.
One of the best experiences I’ve ever had with Verizon. Sarah was amazing, engaging and made me want to come back for more assistance if I ever needed it. She has changed my prospective with Verizon’s customer service!
Thank you Sarah!
May 2024
Amber assisted me. She was extremely knowledgeable and helpful.
May 2024
Went to pick up my iPhone 15 pro max ordered through the Verizon. The reps were busy, but made time in between to get my purchase ready. The rep was cool and calm throughout the whole process. She was so friendly, I purchased some accessories to support the business.
