These Verizon reviews highlight a positive experience at the San Jose store. Customers appreciate the quick and friendly service, with employees who are easy to work with and helpful in solving problems. The assistant manager and store manager are praised for their patience, professionalism, and excellent customer service. Visitors mention that even when issues could not be resolved in-store, staff did their best to assist. The store offers convenient options like online orders with free two-day shipping, same-day delivery, and in-store pickup. Customers also value the honest and better service and pricing compared to other providers like AT&T and T-Mobile. Overall, the store is known for its outstanding customer service, friendly staff, and a welcoming environment, making it a preferred choice for mobile, 5G home internet, and business needs.
My first bill was higher than what I was quoted, but the team at this store really stepped up. They went above and beyond to credit my account for the trouble and fixed the issue quickly. It took a couple of trips to the store, but they made it right in the end!
November 2025
David, Assistant Manager provided an excellent customer service. Even though my case was an exception that could not be solved at store, he did everything in his capacity to help me.
March 2025
Thank you Ethan for all the help, I cannot imagine anyone who could help customers more than you!
