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“It is a little hard to walk around unless you go on a week day during school hrs..but they do have stuff in every corner from the floor to the ceiling. I have personally always enjoyed popping in.”
“Teammate Joseph at this location was awesome he knew the product that the store had like the back of his hand he was very informative when it came to the sizes of the jeans. He helped my daughter get the perfect fit from the length to the waist size and also showed us options to order online when they don't have something. Joseph delivered, hands down, the best customer service I have had in a long time. He shows that he cares about the customer leaving knowing they made a purchase they won't regret. THANKS AGAIN JOSEPH AND THANK YOU BUCKLE!”
“Sales associates are so nice here and genuinely helpful. Took my son here a couple times and they were glad to help him find clothes. It seems like some retail stores and restaurants have lost their focus on customer service these days, but Zumiez is training and hiring the right people.”
10 AM - 7 PM
2325 Stoneridge Mall Rd #214A, Pleasanton
Clothing Stores
“literally bless the manager alondra, im 27 years old and I finally understand why I don't like the way my bras have been fitting me. i don't know what she makes hourly but she needs a raise regardless! xoxo 34DDD who needed to adjust her shoulder straps!”
“The manager Bonny is probably the best type of manager you could ever have to encounter when asking for assistance in a retail environment. Nice, friendly, professional, empathetic, and takes her authority/position very seriously. I tried making a return at a different store because I don't live next to this location, but I wasn't able to do it through the app, which I had no idea of until I was at the counter with everything ready to go. The store I tried to return it at was finally able to get a phone for this Uniqlo at stone ridge, and I called to see if there was a way they could possibly look up my receipt before the 30 days got closer. Bonny was the one who answered and took it very seriously even though it was something very minor she didn't HAVE to involve herself in. She went above and beyond by apologizing and said she wanted to "offer good customer service to you for this inconvenience". She texted me a picture of her business card and told me to let her know when I went to a location to return and she would talk to them personally to assist in an exception based return, as we could not locate the receipt. I have NEVER had a retail manager treat me so respectfully and be involved so closely to help with something so simple. I definitely want to give her her well deserved flowers in this instance and recognize how graceful she handled my random request. It is not often ppl can experience store managers who are so good at what they do at THIS level. Thank you again to Bonny! Although I could have just taken the L and accepted an exchange for something, she made sure that I knew she was trying hard to find my receipt. Since she couldn't, she helped me from afar to get a FULL refund with just my proof of purchase on my uniqlo app. Absolutely insane and amazing. I am so appreciative.”
“Kind of wacky with enough inventory in and out to make the place look at a bit disorganized at certain parts of the store and the position of this place in the mall means that the all overheard light and lack of natural lighting to make it a bit dim with some harsh shadows lol. Definitely not like the Express stores I remember 15 years ago...Okay the high end Express lines are still pretty great and worth the extra money so, still worth stopping here for the good quality offerings.”
“Great store! Good quality clothes and cheap prices. H&M is my go-to place for clothes shopping. Whether you want something cute and innocent, or bold and outstanding. However, the staff here aren’t the best, and one of the fitting room ladies are a bit arrogant. Other than that, I love the brand itself!”
“This is the first time I've been in the store although my wife has been buying their clothing for a while. The staff was very friendly and helpful the clothing all looked well made and well priced, if you're looking for cheap t.j. Maxx garbage I think you know where you can get it. I don't understand some of the other comments that people have made I had a wonderful time in the store and I will be back and buy more items. I got a really comfy hat and some super comfy pants this place is definitely a great addition. The cashier who run the app had very fun hair and was very helpful. This definitely has a millennial and younger feel to it.”
“I had a wonderful experience yesterday when shopping with my daughter. We needed a bra fitting and were directed back to the fitting rooms by the manager. The girl working was great and grabbed my daughter a couple bras to try and we ended up buying 2 since they were such a good deal. Wish I had gotten her name. The manager even checked in with us when we came out to make sure we found what we needed. Will definitely being shopping here again!”
“First time there and got outstanding service. They acted like they cared about us as customers. Unlike other stores we visited where folks were on their phones. Definitely going back!”
“Always find good deals, good selection of clothes and accessories, i have a nice experience shopping,Stephanie help me out, excellent customer service very nice, helpful, and kind, thank you?”
“I really like this store, the clothes are super cute and cost effective. I have only ever had pleasurable experiences with the staff while I was there.
I see a lot of people complaining about people reactions and/ or moods and I have to say it only shows how they are not acquainted with the customer service field and how the attitude changes depending on where you are at. I’ve worked customer service for well over 10 years and I have to say workers are people too so please be gentle when you’re judging them especially when it’s based on company’s policy (they can’t control that and can potentially lose their job if they don’t enforce them) no matter how inconvenient it is for you I guarantee it is far more of an inconvenience to help an unpleasant customer who thinks the customer is always right no matter the cost to the employees.
Please be kind to your service workers ♥️”
“You can't try them on during the discount season. They want you to buy it and take it home. If the size doesn't fit, you can take it back and return it.”
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“I bought an essentials hoodie for my school picture day, the staff here is so nice and friendly and gave so many good tips to look drippy, will definitely come back here again.”