Children's Clothing in Pleasanton, CA

“I haven't set foot in a JCPenney for 20+ years. In fact, I stayed away from it. I remember it being a low quality inventory. Well, the other day while shopping with my mama, she wanted to go look for 1 thing. Reluctantly, I schlepped along. Now, this review is for the Men's department only, I didn't browse the entire store. But blow me down. They have name brands like Levi's, Polo, Puma, and Adidas, but I fell in love with a brand called Mutual Weave. They have most everything a Macy's would have except high-end suits. I fell in love with a brand called Mutual Weave and ended up buying 2 jeans, and a henley, and cool flannel --- very pleased indeed. They had sales, which are great. But generally, I would say it's not cheap...it's fair priced. So, I won't be shy from now on...I've been re-introduced!”

“The store was busy but the guy who was at the register was amazing and the "playlist was out of this world"! He singing the song made the best day for me!!!”

“The manager Bonny is probably the best type of manager you could ever have to encounter when asking for assistance in a retail environment. Nice, friendly, professional, empathetic, and takes her authority/position very seriously. I tried making a return at a different store because I don't live next to this location, but I wasn't able to do it through the app, which I had no idea of until I was at the counter with everything ready to go. The store I tried to return it at was finally able to get a phone for this Uniqlo at stone ridge, and I called to see if there was a way they could possibly look up my receipt before the 30 days got closer. Bonny was the one who answered and took it very seriously even though it was something very minor she didn't HAVE to involve herself in. She went above and beyond by apologizing and said she wanted to "offer good customer service to you for this inconvenience". She texted me a picture of her business card and told me to let her know when I went to a location to return and she would talk to them personally to assist in an exception based return, as we could not locate the receipt. I have NEVER had a retail manager treat me so respectfully and be involved so closely to help with something so simple. I definitely want to give her her well deserved flowers in this instance and recognize how graceful she handled my random request. It is not often ppl can experience store managers who are so good at what they do at THIS level. Thank you again to Bonny! Although I could have just taken the L and accepted an exchange for something, she made sure that I knew she was trying hard to find my receipt. Since she couldn't, she helped me from afar to get a FULL refund with just my proof of purchase on my uniqlo app. Absolutely insane and amazing. I am so appreciative.”

“This review is based on the quick service I received for my online order. I ordered a knit sweater online to pick up here in the store. Ordering process was super easy and the item is ready for pick up within a week. I got an email notifying me that it arrived at the store and there was a QR code that I can show to any store employee to pick up the order. The store was a mess (considering it was after Christmas and there was a sale going on). I saw an employee folding clothes so I went up to her. She was super friendly and efficient! Scanned my QR code, went to the back office area and I got my item in less than 5 mins. The package was nicely packaged with a tissue paper wrapping the sweater. I must say...the quality of the sweater is amazing! It is super soft and for $50, it's actually worth the price.”