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“Called regarding a Zelle transfer not showing on my account. The representative who took my call was very cordial, polite, respectful, and very knowledgeable. She went beyond the customer service I was calling in regards and provided excellent additional information I had been wanting to inquire about. She was patient and took her time explaining it all for me.”
“Member Service Representative, Cece at the Ontario, CA branch definitely earned her five-stars. We visited on Halloween Tuesday, 2023. The office was decorated, as well many employees were in festive costumes. We had what turned out to be somewhat confusing and rather tricky documents that needed to be notarized. Our transaction wasn't initially smooth sailing. We indeed had fits and starts. With Cece's calm and professional demeanor from start to finish, we understood our documents to an even greater extent, signed, dated and had our signatures notarized. The Ontario, CA branch is not our home office. Many kudos to Cece and her manager for their diligence and insistence upon fully understanding our documents before proceeding with the notarization duties. Thank You for providing the same level of service that we've come to expect and receive at our home office. Denise K., Sister and Mother...”
“Walking into the bank was not so great … Samantha had an upsetting face on like she hates her job …. Anyways waited to get seen and luckily a lovely young lady goes by T helped me and was very nice ?”
“I absolutely love this credit union! The employees are very attentive to my needs. I was able to open up a personal savings, they take the money out of my paycheck with zero hassle. I recently did a refi on my car, I’m so very thankful for UPS Credit union! If you ever get the chance to visit their office ask for Crystal!
I told Crystal what I needed, she gave me a variety of options as well as solutions.”
10AM - 5PM
1520 N Palmetto Ave, Ontario
Credit Unions
“My family have been members for at least 30 years. Staff are personable, friendly and very helpful us all. From the administration to loans we’ve had many great experiences. My thanks to Georgina, Jennifer, Maryann, Gloria, Jesse and several more. We appreciate the personal and professional service.”
“The service was okay! Helpful and friendly. Sometimes you cannot find a parking place here. They need more parking place here. It's a little crowded here sometime. The place is clean. Not too hard to find.?”
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“I have been coming to CUSOCAL Ontario Branch since 2000. The whole entire staff always go the extra mile when it comes to customer service. Thank you so much for all your do I truly appreciate you all.”