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“Outstanding customer service! Having moved to the States two years ago, I faced multiple rejections when applying for credit cards, despite having sufficient funds in my account. My visit to the Chase Mountain View branch was a game-changer, thanks to Shahrzad, one of their bankers. She not only helped me submit an application but also tirelessly advocated for my case with Chase's credit department, ultimately securing approval.Shahrzad went the extra mile by thoroughly explaining all available credit card options, providing insightful recommendations, and offering valuable guidance on building my credit history. Her dedication and expertise were truly exceptional.In a world where exceptional service is often rare, Shahrzad stands out as a shining example of what customer service should be. If you're seeking financial assistance, I highly recommend visiting her at the Chase Mountain View branch.”
“I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including settling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!”
“Alan ( I hope I get the name right) has been really helpful. I called to make an appointment even they don't have availability for my schedule at this branch, Alan spent the time and helped me to schedule an appointment at another branch nearby that meets my schedule. This is amazing for a large bank employee.”
“My local branch is in another city, but I happened to be in the area and I needed to get something done, so I stopped by, and …
This was far different from any other Chase branch. From the lady in the lobby, tellers and the banker I worked with. Everyone is so caring, knowledgeable, professional. They go above and beyond. I’ve learned things that I had no idea before. This will be my main branch from now on. Even though it’s a little far for me, but well, well worth the drive. Thank you Mountain View branch!”
“7/18/19 Met Alex at this Miramonte branch in Mountain View. He introduced me to Kevin who is the Mortgage Consultant. Alex mentioned that he is in charge of Heloc but he recommended I also speak to Kevin which I did. 7/20/19 It's Saturday today so I will give them till Monday to respond to my email and see if they can help me with my needs for a Jumbo Home Refi for a Primary Home in Los Altos and a Second Home in San Francisco. More update next week.”
“I went to open a new bank accountI got great service from jode everythingwent smooth and she was very clear about each detailThank you very much and looking forward for more service I after your great branch.”
“Big shout out to Phuong and team here for their excellent service! I had been out of country for over 5 years and all my banking accounts were dormant. I needed to make an urgent deposit to hold a place and team here really came through in helping my banking get up and running in no time. They initially let me know it takes atleast one business day for activations but understanding my situation, Phuong made several calls and worked with her team and got everything set up in an hour. All the staff members at branch were very friendly and happy to help. Thank you all again!”
9AM - 5PM
501 Castro St, Mountain View
Banks
“A big shout-out to Polly and her gangster squad here in this location. Palin, Connie and that newbie teller Raymond. Palin and Connie (and Polly !!!) are an absolute delight. They are always very willing and accommodating when I go there to drop off some moolah for deposits.`Very professional and personable . It is tucked in the corner of California and Castro, right across a Bank of America which can be hellish with the lines very often. The atmosphere at Bank of The West Castro St. is calm, welcoming and they laugh at my jokes ... which means they get how crazy I can be...in a versatile and full of finesse kind of way. Connie is often times the teller who helps me.`Polly would come around (I believe she is the branch manager) and would join in the chatter when I am the only one making noise echo and have it bounce like bad check against the walls of their first-floor branch. Palin has her sh%T together and if I am making a complicated transaction, she won't hesitate to come save the day. One time, I was having too much fun chit-chatting while my $$$ was getting deposited that I left forgetting my favorite visor (you know, the kind that shades your entire trunk). I called the bank and Polly answered the phone and told me that they will hang on to my visor and keep it safe until I am back there. This branch is super rarely swamped...even of Fridays ! Hence, not only are the clubs along this strip the best place to be on a Friday, this bank also got your grooves intact.”
Open 24 hours
608 San Antonio Rd, Mountain View
Banks
“I just had a great experience at this branch. They took my right in and Eric was super knowledgeable and helpful. I was trying to open a special kind of account and he knew exactly what to do. Not sure where the previous bad reviews were coming from. This place is great!”
Open 24 hours
444 Castro St, Mountain View
Banks
“I have appreciated the professionals at this Bank of America branch for years. When I have complicated transactions, money to wire, or specific questions, they have always been able to take care of my business and give me helpful answers. Today I worked with Bindu Alexander, Financial Center Assistant Manager. She was friendly, knowledgeable, resourceful and quick. Thanks for your help, Bindu!”
“Very friendly service. Maximum ATM withdrawal too low. A long time ago, I had a bad experience trying to get a bank signature guarantee that I needed on a document from my investment company. Apparently US Bank doesn't do those. I was very angry at the time. I was able to do that elsewhere. Overall, I'm happy.”
10AM - 5PM
608 San Antonio Rd, Mountain View
Banks
“Staff at this location is very helpful . they inquiry me too get a Citibank credit card and I got approved I just wanted too thank them for there support thank you Citibank employees you change my life.”
“Absolutely incredible customer service from Mrs Rounak. Go to that branch and find her and she will solve for everything. I got my bank account opened in 30 mins just based on my offer.”
10AM - 4PM
384 San Antonio Rd, Mountain View
Banks
“I arrived 5 minute before they close and was welcomed by Ruben, he walked me to the debit card service and helped me with my task even after their office hour with humor, patience and efficiency”
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“My husband is a member, every time he goes the service is great very friendly staff, last week he went to make his car payment and was helped by James Newson he was very knowledgeable about the different services and gave my husband an offer to get a credit card without pressure my husband applied and was approved, James thank you for your service and knowledge.”