Patelco Credit Union offers a highly positive experience for customers seeking auto loans and banking services. Many reviewers highlight the exceptional customer service provided by staff members such as Alex, Bernard, Sabrina, Wendy, and Ryan. Customers appreciate how staff members are patient, friendly, and willing to go above and beyond to assist, often handling the process over the phone and email without requiring a visit to the branch. The team is praised for explaining the steps clearly, making the process quick and easy, and providing professional and understanding support. First-time borrowers found the auto loan process straightforward, with staff efficiently helping them secure competitive rates and guiding them through document uploads and application steps. The atmosphere at the Milpitas branch is described as welcoming and clean, with amenities like free coffee, hot chocolate, and tea adding to the positive environment. Customers also commend the quick response times and smooth coordination from the funding team, which contributed to a hassle-free experience. Overall, Patelco Credit Union is highly recommended for anyone looking for a reliable, friendly, and efficient banking or auto loan experience. The staff’s professionalism and willingness to assist make it a trusted choice for current and future customers.
Perfect customer service every single time! They are attentive, helpful & honest. 5 STARS!!!
August 2023
First time in this branch. Sabrina made me feel so welcome. She's very friendly and has a beautiful smile. The office is immaculate. Tons of parking. And they have free coffee, hot chocolate and tea!
September 2021
Patelco CU has been my primary banking institution for over 30 years! Would never think about going to a traditional bank... who needs all those fees. I work hard for my money and at Patelco, my money is ALL mine and works hard for me!
