Banks in Menlo Park, CA

“Went to there in a bit of a rush, a banking emergency where another bank refused to accept a large check with written , jovee encinas was amazing . She took the time to hear my rushed and chaotic explanation, she offered solutions, guided us through options and assured us of what she was going to do to help, and followed up with an e-mail. The whole time she was smiling kind and calmed what felt an impossible situation. We left assured and confident........ and also cookies!”

“I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)”

“Above and beyond service at this branch.

My account was flagged and I was unable to log in. Called customer service and was unable to get my account unlocked even after hours of wait and several transfers between departments.
I came to this branch and received tremendous help from Leon Shallop. He stayed on the phone for more than an hr so that in the mean time, I can just go home and have a peace of mind. Amazing service!!!”

“Fantastic customer service and I am not even a customer! My daughter needed to exchange $ to some quarters for her college dorm washer/dryers. My current bank was closed, so we asked a few banks in Menlo Park and every one of them seemed to delight in saying No. Bank of the West (now called BMO) was the only one that helped her out in exchaning a roll of quarters cheerfully! Really appreciate it and she'll be opening an account there.”

“I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)”

“I walked in extremely confused about how to go about transferring funds from one institution to another. Frank Benson was so helpful from the get-go! He hopped on the phone with me and the other institution to help facilitate the transfer. I had my 2 pups with me and he was even kind enough to grab some dog treats for them as we waited. Thank you for explaining the whole process so thoroughly and kindly!”

“I went for Credit Card Application.SAMANTHA helped me to do that. She is so Polite in behavior. She did everything very quickly. I really appreciate the way she did my application process.”