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“Fantastic customer service and I am not even a customer! My daughter needed to exchange $ to some quarters for her college dorm washer/dryers. My current bank was closed, so we asked a few banks in Menlo Park and every one of them seemed to delight in saying No. Bank of the West (now called BMO) was the only one that helped her out in exchaning a roll of quarters cheerfully! Really appreciate it and she'll be opening an account there.”
“I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)”
“Above and beyond service at this branch.
My account was flagged and I was unable to log in. Called customer service and was unable to get my account unlocked even after hours of wait and several transfers between departments.
I came to this branch and received tremendous help from Leon Shallop. He stayed on the phone for more than an hr so that in the mean time, I can just go home and have a peace of mind. Amazing service!!!”
“I went for Credit Card Application.SAMANTHA helped me to do that. She is so Polite in behavior. She did everything very quickly. I really appreciate the way she did my application process.”
“I am so glad I went out of my way to come to this exceptionally well-rated branch. Haris, the new branch manager, went out of *his* way to fix a WF credit card issue that has plagued our nonprofit for a year. Wish I had come in sooner!”
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“I have been a Schwab customer for over 20 years and have gotten consistently excellent service at the Menlo Park branch. In the last 5 years I've set up multiple trust accounts at Schwab, including a couple of special needs trusts for relatives. There were some complicated issues, and Schwab handled them all flawlessly. I'm always impressed with the speed and professionalism with which Schwab addresses all my requests, questions and concerns. They are head and shoulders above any other financial institution I've used. Just superb. A++.”