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“Staff is super nice and helpful and the 5 times I’ve been inside I’ve never had to wait as this branch doesn’t seem frequented very often. It’s nice to have such an accessible branch.”
9AM - 5PM
3820 Capitola Rd, Capitola
Banks
“I do not bank with BOTW, but I work for a friend who does and we are in here weekly. The staff all know her by name and are the most friendly to her! Always happy to see her and very supportive and patient with her. Alejandra specifically is so friendly and easy to work with, but they really all have been.”
“The loan process was excellent and encouraging. I was given details and walked through every step and informed the whole time. So happy I managed to get the loan!! It took a little time, but was SO WORTH IT!!”
9AM - 5PM
1551 Pacific Ave, Santa Cruz
Banks
“Really great branch! People are very nice and helpful. The relationship banker Brian Ramirez is always going out of his way to help with any questions or concerns! Super informative and professional.”
“A customer for two decades. Alway professional, yet very personal. They have helped me any number of personal banking issues; mortgage, divorce, pension, etc. Happy to recommend them.”
“I recently got a mobile home loan from them and it was a great experience. Yesenia was extremely responsive and met the closing date even though the seller was delaying things. Their fees were reasonable and they recommended a good insurance broker.”
9AM - 5PM
601 Bay Ave, Capitola
Banks
“Great location, the doors are very secure and the tellers are pleasant and efficient. I have hardly ever had to wait in line and when I have, it moves pretty fast.”
“Abigail Keller was so incredibly helpful, professional, and kind when we met her for our appointment. We were so grateful for her outstanding assistance and patience. She is an excellent employee! She went above and beyond to support us in managing a difficult and unusual situation.”
9AM - 5PM
1990 41st Ave, Capitola
Banks
“HIgh praise for bankers Eloisa and Mariah who gave me a lot of time and expertise over 2 different days due to a hacked Chase credit card - so nice, so helpful, so patient!”
10AM - 4PM
4525 Scotts Valley Dr, Scotts Valley
Banks
“We went here today at the Scotts Valley branch on our way to Los Gatos to buy a used car from a private party and needed to take out some money. We were a little pressed for time and I was a bit reluctant having read a bunch of negative reviews regarding understaffing, poor customer service, etc. We had dropped off our child and had to meet the seller and had a small window of time for the bank and arrived a bit apprehensive but hopeful to get our business done and get going on the road. My husband got in the short line and I sat down with my phone to kill some time and was immediately asked if I needed to be helped and he in turn moved right along to the teller and was immediately receiving our funds. I noticed another customer was having a pleasant business conversation with the accounts banker, another banker asked me for reassurance that I did not need to be helped, and at the tellers, there were three employees, all polite and helpful. We walked out in a very timely manner with no hassels or stress doing business here.”
“I am super impressed with the customer service we received from Armando at this bank. Our personal and business banking has been at Wells Fargo for over 20 years. When covid hit, Wells Fargo turned their back on us - and many other small businesses. The folks working at Wells in Aptos are lovely - but it's closed and we only had the corporate numbers to call. We turned to SCCB and although we don't bank with them - yet - they immediately helped us to apply and receive the PPP loan which saved our business!!!! Armando was super available - when I called and got the voicemail, he always personally called back immediately or very soon thereafter - even during nonbank hours. This bank was clearly prioritizing helping small local businesses!”
9AM - 5PM
730 Ocean St, Santa Cruz
Banks
“Everybody working at this Bank are very helpful and actually get things done in a timely fashion. I was actually amazed look how quickly my questions where answered and the things I needed to be done who handled quickly with no problems doing them and without any mistakes. Thanks for showing how a bank should be run.”
“I was searching for a bank in Santa Cruz County that did not have or manage investments in oil and gas, and Bay Fed was the only one that I could find. I had an account there that I had not used in years and found, once going there in person, that they had changed their policies to give people good interest rates for various types of accounts without penalties for going below the original level of investment. This was told to me by a very cordial and knowledgeable teller named Yisah, and she recmmended that i talk further with another person, Andrew Leon, whom she alerted and who was instantly available. He informed my spouse and I of what we could do to change our accounts for better interest and recommended that we talk with another person about CD's, etc. Mr. Leon also gave a message to that other person to please call me. This is far more helpful assistance than I got from a large brokerage firm. Both Yisah and Mr. Leon were exceedingly enthusiastic about their work and had people skills to be much admired. I could not have learned more or have been treated more kindly anywhere.”
9AM - 5PM
1700 41st Ave, Capitola
Banks
“Incredibly helpful!! I could've absolutely done it on my own but the employee not only helped me order a new card using the app but also showed me how to set up a mobile phone card! All while being incredibly nice, I'm gonna quit my job today and this made today so much more bearable!!”
9AM - 5PM
25 River St, Santa Cruz
Banks
“I have been banking with comerica many years, my account was shifted to this branch when they closed their mission street branch. I have always been treated respectfully and recognized as a regular customer. They have had a few new workers recently. Though I have not had anything but kind solid efficient treatment at this banking center”
9AM - 5PM
74 River St, Santa Cruz
Banks
“Wells Fargo ( Aptos branch ) used to be my "home" bank. Nowadays , Wells River Street is my favorite & most visited Site. It can be a little tricky getting into and out of the parking areas. All in All a good place to be. Just a few trips here, (With Google Maps as my guide) and Viola! I do all my banking here, easily.4”
“Despite requests that over the years probably make me seem like a customer from hell - ASAP home mortgage over New Year's, depositing hundreds in $2 bills, resetting a long-forgotten PIN code - this Wells Fargo branch has always been friendly, attentive, and incredibly helpful. Very glad to have them as our local bank!”
9AM - 5PM
74 River St, Santa Cruz
Banks
“Wells Fargo ( Aptos branch ) used to be my "home" bank. Nowadays , Wells River Street is my favorite & most visited Site. It can be a little tricky getting into and out of the parking areas. All in All a good place to be. Just a few trips here, (With Google Maps as my guide) and Viola! I do all my banking here, easily.
4”
“I cannot express my gratitude enough for Art Ruvalcaba and his invaluable guidance in navigating the complex world of building credit. With my ultimate goal of purchasing a home in mind, I found myself facing a significant obstacle when the loan officer informed me that I needed to work on improving my credit first. Thankfully, Art stepped in and became my beacon of hope. From the very first meeting, Art displayed an impressive level of knowledge and expertise in the realm of credit building. He took the time to understand my financial situation, aspirations, and the specific challenges I was facing. Art's ability to explain intricate credit concepts in a clear and relatable manner made me feel at ease and confident in his ability to assist me. One of the key steps Art recommended was obtaining a savings secured loan to establish credit. This loan, backed by my savings, allowed me to build a positive credit history while demonstrating responsible financial behavior. Art went above and beyond in helping me secure this loan, providing me with a thorough understanding of the process, discussing the potential benefits, and answering every question I had along the way. Under Art's guidance, my credit began to improve steadily over the course of the following year. He offered invaluable tips and strategies to optimize my credit utilization, build a solid payment history, and manage my finances wisely. Art's commitment to my success was unwavering, as he consistently followed up, monitored my progress, and offered further guidance whenever necessary. When the time finally arrived for me to apply for a mortgage, I was overjoyed to see the fruits of Art's labor. Thanks to his dedicated efforts and the solid credit foundation we had built together, I was able to secure a mortgage and purchase my dream home. It was an absolute dream come true, and I owe a significant part of this achievement to Art's unwavering support and expertise. Not only is Art incredibly knowledgeable and professional, but he also possesses a genuine care for his clients. He understood the importance of my goal and worked tirelessly to ensure my success. Art's patience, approachability, and willingness to go the extra mile created an exceptional customer experience that made all the difference. If you find yourself in a similar situation, where building credit is crucial to achieving your homeownership dreams, I wholeheartedly recommend Art Ruvalcaba. His expertise, guidance, and unwavering dedication will help you overcome obstacles, establish credit, and ultimately realize your dreams. I am forever grateful to Art and cannot thank him enough for making my homeownership journey a reality.”
“This Bank of America location Santa Cruz, much better, each time they are helpful, very nice and polite, comfortable atmosphere! I definitely recommend this location of BOA!”
“Good credit union. Great customer service so far. Often no line. Expect them to be growing. Must just be an undiscovered small branch office I've found but the manager is awesome.”
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“Criminals got my debit card from a state website and did a 1 cent transaction to find out if my card was valid, Mgt at this bank saw what was going on and froze the account. They sent me an email and called me when it happened but I didn't see it until 10 minutes after they closed. I called anyway and the Manager picked up and spent 10 minutes reassuring me that my small savings was secure. Let's face it, most businesses don't answer the phone after closing and don't spend time to calm an old guy down. If you are anywhere near the 3 locations please support this bank.”