The branch manager Lupe is a complete waste of air. I don't understand how they could allow such an incompetent human to run a branch. Truly mind blowing. There was zero customer service and she did absolutely nothing help me with my issue. She is very rude and treated me like I was trash.
May 2022
I see lots of reviews on long lines. That hasn't been my experience but I do come early morning. I like this branch better than the one across from the Cerritos mall. Yvette is a great loans consultant. We've been with her for over 7 years. Yvette calls and follows up.,
February 2022
I understand that you have to adjust business hours in the pandemic, but it's bazaar that you don't publish your adjusted hours and just left your customers to go there again and again to meet a closed door. After so many attempts, I closed my accounts. Left Bank of America for good.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.