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“I believe his name was kyle, and he was very kind and willing to help me out even though i didnt remember my account number or social security, he still was able to help me with the best of his abilities.”
“My experience with the Cupertino branch has been very positive, welcoming and helpful. I was assisted by Grace. She helped me understand all the different types of accounts and benefits and set me up in the spot. It took me some time to familiarize myself with the banking of a credit union, but Jorge and the other team members were prompt to address my matters promptly. I appreciate the personalized experience I get when I walk into this branch and have referred people here. Especially if you need Spanish or Chinese speaking associates.”
“Visited around 12:20 pm on 2/8/24; the individual on the far right computer provided impeccable customer service. They made me feel very valued as a Star One member with their mannerism and consideration. They included me on every step of the process and ensured they understood everything that was going on. Unfortunately, I was too shy to ask for a name, but I felt the extreme need to write a review for this person because they were just so polite and kind. People like this individual encourage me to keep banking with Star One and feel supported in that decision. Please acknowledge and reward them for their brilliant service!”
“This was not our original branch but rapidly is becoming the one we go to. Personnel are friendly, courteous, responsive, and reliable, with outdoor ATMs when they're closed. Add to that two national chain coffee shops right next door, & what more could one ask.”
“Winston is extremely knowledgeable, they go above and beyond for their customers. Great interest rates and always a friendly smile from Itzel. They always make me feel welcomed and the location is an antique to be marveled at .”
“I want to express my deepest gratitude to both Chase bank and the incredible staff - Alice, and all the staffs who work at Chase Bank! After misplacing my wallet, a gentleman found it and entrusted it to the nearest Chase Bank branch, recognizing that I held a Chase card. The Chase staff, especially Alice, went above and beyond, contacting me promptly and ensuring the safe return of my wallet with all its contents untouched. Their dedication and honesty are truly commendable. I am immensely grateful for their exceptional service and the integrity they demonstrated. Thank you to both Chase, Alice, and the amazing Chase Bank team for restoring my faith in humanity!”
“Morgan S. stands out as the finest banker I've ever come across in my entire life. Her friendly, patient, and expert demeanor shines through in every interaction. Even when facing uncertain situations, she diligently reached out to the bank's support team to confirm her responses. All in all, my visit to this branch was truly exceptional.”
“My friend referred Emily who is a Client Relationship consultant in US bank to me. Emily is so professional and knowledgeable. She introduced the company's products which are exactly what I was looking for. Even though the branch is closed at 5:00PM. She was still taking time to explain the details. Compared with other bank customer service, she deserved 5 stars. If you are looking for the best bank service, Emily is your only choice.”
“The service here was fabulous. I made an appointment to get help so that I could change title to manage my parents 5 accounts because they are no longer able. Annie took care of everything- printed all the paperwork, marked what I needed to fill in/sign, went through all of my documents, found, and made copies of the ones she needed. They notarized all 5 documents. It was all done very efficiently and at no cost. I highly recommend.”
“I got excellent service from a banker at this location. I was naive in opening the necessary account and she proactively and similingly held my hand and patiently, kindly helped me complete the process which took 2 hours to successfully create an account.?”
“I walked into the bank around for10 PM. I was waiting for a banker to help me out. I needed to get a print out of a credit card statement. He finally got to me just before 5 o'clock closing time. Mr. Di wu (Woody) helped me out. He was very patient with me because I was not quite sure what I needed to print out. He never said anything about The bank being closed now, he just did everything he could to help me. I walked out of there around 5:35 hopefully I did not make him late for anything. I really do love Chase bank. I switched years ago from Bank of America to Chase. I have never regretted it.”
“This was not our original branch but rapidly is becoming the one we go to. Personnel are friendly, courteous, responsive, and reliable, with outdoor ATMs when they're closed. Add to that two national chain coffee shops right next door, & what more could one ask.”
“Came in today to handle multiple tasks, Archana helped us out and was very patient, professional and skillful in getting everything done efficiently.
I’ve visited this branch many times and the individuals here are consistently pleasant and effective.
Highly recommend this branch, thank you.”
“I have been to east West Bank to open a prepaid card,Linna serving me. She is very nice and give an impressive. She is very professional, and tell me information that I need. Thank Linna. I would like to deposit money in the bank.”
“Big shoutout to Oscar (and Maria) for helping out. Even though I wasn’t scheduled, they helped me out with a stressful situation. The help they supplied took a week long ordeal down to a single day fix.”
“Henning, is an incredible person to work with surrounding finances- knowledgeable, professional, and always holds your best interest in mind- amazing quality of service. He has been assisting me and my family for years.V/R-Remy”
“Good experience, I'm always in and out of there. They have great incentives for being a certain employee of a large company but this location is closed on Saturday's so just keep that in mind.”
“I went to the bank for the monthly charge for the business account we had. We decided to close the account, but Mrs. Suzanne Bui(Branch Manager), patiently explained to us that this charge is due to the deficit in our account balance, and we were fully justified. Not only did we keep the account open, but we want to transfer money from our other bank to this branch in the future. I also thank her colleagues for their responsibility. Iraj”
“I went to this BOA financial center for a wire transfer request and had a really wonderful experience! I didn’t even have an appointment and Jasmine helped make the process very smooth and timely. The service was top notch, so I don’t really understand why the ratings of this center is low (likely because only disgruntled folks write reviews but happy customers don’t). In any case, I will come again for my banking needs to this center!”
“I opened a new account at this brunch on June 2023. I was helped by a very nice, welcoming associate; Gitanjali Misha.She was willing to help and tried her best in a complicated situation. I appreciate her time and effort.”
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“I have been there to fix a problem on my auto loan. Dema helped me a lot for my concern and quickly solved my problem. I called couple times to Keypoint for my needs but nobody quickly helped like Dema. If you need any financial needs reach out to Dema. She would definitely help you quickly.”