Purchased cordless cellular shades with a "Lifetime Warranty". One of the shades will not retract. The strings are not broken, it is a problem with the clutching. They won't honor the warranty and told me to call a handyman for repairs. Can you believe these people?
December 2023
I reached out for a quote and its over a week now and they keep saying they will get back to me and they never do. Terrible customer service such a shame
September 2023
Terrible customer service. The day of my in-home consultation was rescheduled hours before the appointment time, followed by a no-show on the rescheduled date. The designer never responded to my texts or email. Emailed the company to explain the situation - no response.
Smith & Noble is one of America's leading premium choices for custom window treatments headquartered in Irvine, CA. Since 1987, we have covered over 8 million windows, enabling our customers to express their personal style in the most important place – home. We offer a wide variety of custom window coverings including fabric roman shades, natural woven shades, honeycomb shades, solar and roller shades, drapery and hardware, wood blinds, shutters and top treatments – all designed to go together to achieve a harmonized look throughout your home. In addition to superior products, Smith & Noble delivers unparalleled design service in-home, on-phone and online as well as professional measure and installation service.
