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“I lost my card and as I walked in the door, I was greeted with appreciation. The small line and awesome customer service received, made this Halloween Day special. They brought the spirit and joy out. Fantastic and comforting environment. Thank you.”
“I will say that many credit unions have more of a family-oriented atmosphere than the big name financial institutions such as Bank of America, Chase, and Wells Fargo. And "SAFE Credit Union" is no exception. Based in Folsom (where their headquarters are) and serving the greater Sacramento area as well as Yuba, Sutter, El Dorado counties and parts of the Bay Area, this has been my go-to place dating back to the late-2000's. The location I am focusing on is directly on Madison Ave. and adjacent to San Juan Ave. in Citrus Heights. This location does have a drive-thru ATM machine as well as a single walk-up ATM machine outside. They do provide ample parking from two separate entrances. Once inside, the interior of this credit union is quite open and spacious. There are several areas where you can sit and wait as well as a respectable amount of cubicles where many of the bankers provide questions on loans (personal, student, home equity, vehicle) as well as mortgages, money market, and IRA's. The area where the tellers work is also spacious while the line moves rather quickly. Some of the major advantages that this credit union offers is free checking, no ATM fees at non-SAFE credit unions, low interest credit cards, and overdraft protection. I've taken out several loans where the monthly payments have not been too expensive which is a huge plus. Their mobile app is also very handy where you can transfer money with ease while navigating through all your accounts. All in all, "SAFE Credit Union" is an above average place to serve all your banking needs. My rating, four stars.”
“While driving back to my office I noticed this Great White Egret on the side of the Sunrise Blvd, what I found funny is that the bank name, right on! - so I decided to stop by and from far away I snapped an small video.Have you seen her before? I think this area are its whereabouts.”
“This Wells Fargo is always so accommodating. I needed assistance and went to 2 other Wells Fargo branches. Tellers would direct me to go on the app. I didn't want to do that, I needed a printout. Lucky for me Emily gave me the paperwork I needed. I told her about my driving to different branches and she was very sympathetic. Great service hours, friendly tellers, clean bank space. There wasn't a line when I got there! Thank you Emily for your polite assistance otherwise I would have to go to Kinko's and try to get printing help there. This branch is pretty far from me, but I will continue to come here.”
“There was friendly customer service,, only a couple minutes of wait time. There was 5-6 tellers, and a coupleO very vCard , of loan officers, who were opening the dooran”
“Been with them for over 25 years. Most personal, efficient and fast to respond to any concerns, best customer care hands down. No robot checkers real and wonderfully helpful people!!!”
“These 5 Stars are not for the branch itself but for two absolutely OUTSTANDING employees! They would be, Mike Mendoza and Stephan Martinez. NEVER have I received such kind, compassionate and in depth assistance at a bank, nor almost anywhere else. Mike started the ball rolling for me by reaching out to the "problem" employee at a Bay Area US Bank branch regarding the transfer of a trust. (I'll will be leaving my review for that bay area employee later). Mike spent quite a bit of time with me, relaying and retrieving details with that bay area branch person and even making a call to the legal department to confirm information.
Next, we scheduled an appt with Stephan. The day of the appt, Stephan called me ahead of our scheduled appointment time so he could be as prepared as possible with information before I arrived. By the time I got to the CH branch, about an hour after our call, Stephan had the issue all cleared up with the other branch and we were ready to handle the paperwork!! KUDOS! Not only that, but it was clear that he was definitely more knowledgeable about trusts than person the bay area branch who would've made at least one critical mistake filling out the paperwork if Stephan hadn't caught the error and brought it to her attention. She clearly needed guidance and I am very THANKFUL for Stephan's expertise!
Mike and Stephan clearly strive to provide excellent service!! A very Rare personal attribute.”
“Great Bank. They treat you better not like the other big banks. They are espcially helpful in all your specific banking needs and the really great thing is no lines! I hate waiting and they provide service with efficient results while not compromising the bottom line. The personal bankers there are really helpful and friendly. Only drawback is its right by the busstop so occasinally I get asked for money”
9AM - 5PM
7850 Kingswood Dr, Citrus Heights
Banks
“Customer service is good. Most of the time I use this branch and I am happy. Just one day I got appointment online for Saturday morning. when I arrived on time, I saw the Bank was closed and many people were came and nobody answered and no information about why they give us appointments and then they were closed? But I still like this branch and that was happened just one time for me.”
10AM - 5PM
5610 Sunrise Blvd, Citrus Heights
Banks
“Went around lunch time and wasn't terribly busy at all. Went to ask about currency exchange and the lady at the xku counter helped us. Very polite and patient. Even offered us something about a new credit card. All in all, great experience and great customer service.”
“Some of these comments are ridiculous. Why don’t yall learn to manage your time/schedules better? They do a good job every time I’m here no matter how long the wait is. Thank you to the tellers for always being attentive and trying their hardest.”
Open 24 hours
5610 Sunrise Blvd, Citrus Heights
Banks
“After reading some comments here I was reluctant to go to this branch. However my experience was nothing less than awesome. Thank you Tatiana for an amazing and welcoming experience. She also helped me with other questions not related to Citi Bank, I was confused on where to write information about my account on cashiers check that I needed to take to other banks.”
Open 24 hours
6882 Sunrise Blvd, Citrus Heights
Banks
“After reading some comments here I was reluctant to go to this branch. However my experience was nothing less than awesome. Thank you Tatiana for an amazing and welcoming experience. She also helped me with other questions not related to Citi Bank, I was confused on where to write information about my account on cashiers check that I needed to take to other banks.”
“Customer service is good. Most of the time I use this branch and I am happy. Just one day I got appointment online for Saturday morning. when I arrived on time, I saw the Bank was closed and many people were came and nobody answered and no information about why they give us appointments and then they were closed? But I still like this branch and that was happened just one time for me.”
9:00 AM - 5:00 PM
6047 Sunrise Blvd, Citrus Heights
Banks
“This branch has always been helpful to me. They are very busy usually and try to get to every customer as soon as they can. 4/5 as they could have more staff, but they are trying to do the best they can and do actually help you in a timely manner. And I applaud the bilingual staff! I'm not fluent in Spanish, but I appreciate the branches efforts to help ALL customers!”
9AM - 5PM
7850 Kingswood Dr, Citrus Heights
Banks
“Customer service is good. Most of the time I use this branch and I am happy. Just one day I got appointment online for Saturday morning. when I arrived on time, I saw the Bank was closed and many people were came and nobody answered and no information about why they give us appointments and then they were closed?But I still like this branch and that was happened just one time for me.”
“I went there on a Saturday, and it wasn't busy at all. The line went really quick. Friendly customer service that were polite and knowledgeable. I had a really good experience while I was there.”
“This branch has always been helpful to me. They are very busy usually and try to get to every customer as soon as they can. 4/5 as they could have more staff, but they are trying to do the best they can and do actually help you in a timely manner. And I applaud the bilingual staff! I'm not fluent in Spanish, but I appreciate the branches efforts to help ALL customers!”
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“This review is based on my experience with Russell Chester.My husband and I have been members of SAFE for 13 years and have never had a single issue banking with them until last week. We both made numerous attempts to have our issue resolved, and we were told by several people that there was nothing they could do to help us.I made one final attempt to have our problem resolved…… and I’m truly thankful I did. Russell was not only kind, but he went above and beyond to come up with a solution to our problem.SAFE would do well to hire more people like Russell…… people who actually care about their customers and realize that those customers have entrusted their hard earned money into the hands of this Credit Union.In times like these, every dollar matters to people trying to support their families, pay bills and make ends meet. Russell, thank you for recognizing that.”