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“Andrew and Raul were AMAZING! Very professional, knowledgeable, and helpful. We had gone through SO MANY different people on the phone to try and get my phone fixed and we were so pissed off getting so many different answers from so many different people. We went into the store itself and left extremely satisfied. They are THE ONLY REASON THAT WE ARE STILL WITH T MOBILE. We will go into the store to speak with them every time to get our phone situation’s fixed, whatever it may be.”
“Outstanding Service! Michaela helped us out with issues regarding another service carrier and relieved our stress from running around from store to store. We could not of been more pleased with our service! Ask for Michaela and you won’t be let down! 10/10”
“Very glad I went into this store. Iris provided excellent customer service. She was informative and helped answer all my questions patiently. I hadn’t come back to T-Mobile service for a couple years but she made this experience so easy that I want to stay with them permanently now. She made sure to get me the best deal possible as a returning customer and I left feeling very glad I switched over. Hire more reps like Iris!”
“I went to this T-Mobile to get internet one 4-7-24 around 5:40pm the store was about to close their was 5 employees staff members. When I walked in they were attending to customers. They all acknowledged me by saying welcome to T-Mobile. When one became available to assist me. He was very professional then within 5 mins I had 4 of the 5 employees assisting me in getting the product I needed. I walked out feeling very pleased. Great job Avondale T-Mobile on Dysart.”
“Alex was great and he takes cares about of all our needs and concerns about switching phone lines, he even gets us a discount, we are really happy with our new phones and the service he provided to us.”
“Yetzamy L and Bryan M are absolutely fantastic! If you have to come here, definitely recommend asking for them to help you. They did everything I asked and more, I appreciate their help so much and their kind hospitality. Great workers!”
“Excellent customer service! Friendly staff!!! I was welcomed in with a smile. I couldn't help but smile too. It was over 100 degrees in Phoenix that day. I was hot and sweating from running errands. But still, I found myself smiling. Thank you, ladies! You're the best.”
“I have nothing but good things to say about this store. They helped me out after I had been given the wrong information on an insurance claim by customer service and two other stores. Genesis and Jorge both treated me with respect. Even though I felt mislead by the company prior to walking into the store. Their kindness, respect, and willingness to help me; restored my faith in T-mobile. I will only be going to this store from now on. Thank you Jorge and Genesis.”
“I've had boost service for 5+ year's never really had any service issues a few trouble spots here and there overall I'm satisfied.
As far as this location I've never had an issue with employees or with upgrading and or buying a phone.
I did however receive some wrong information on a phone recently. DO NOT buy the TCL version phone if you like to use TAP TO PAY at retailers.
Other than that the phones okay.”
“I usually make my monthly payment in store. A young lady named Jessica helped me out . She was amazing so helpful with exelent customer service I was so happy. she met my every need. I give her 10 star review :)”
“So drop by T-Mobile store on West Phoenix Thomas location second visit there and all nice store nice and clean. They take care of you as you walk in the door specific person. I he’s the store manager how are Luis He’s awesome. I definitely recommend him and that store to everybody they’re awesome and friendly knowing me, I will give them 13 stars.”
“To add to my wife's review below (Valerie)... This place is the best! The workers are AWESOME! QUICK in and out with everything done professionally at a great price!! We traveled about 8 miles to get to this store, passing others along the way because we knew they'd take rightougous care of us there. They didn't disappoint!”
“I am editing my review. The new manager here went above and beyond. He saw my concern and offered the solution. I changing my review to a 5-star. Thank you. I was there on 4/28/2024.”
“I Visited the store and spoke with Eloy Toledo. very knowledgeable not pushy nor trying to sell me something I don't need. He explained things well and I chose a plan. Eloy kept me up to date on install date and time. I also called him to choose a different plan once reviewing the plan with wife. Eloy did this without hesitation and thanked me for joining cox cable. I am very pleased with the customer service Eloy has provided me and I'm just waiting for the install. Cox is new in my area and I will refer my neighbors to get with Eloy if they are unhappy with their current provider.”
“The experience from check in to the end was immaculate I left another store with horrible customer service to come here and Remember why we are a Verizon family !”
“Should have gone here first !
I was told at an authorized dealer ,
If they got me a new number , it would cost $ 90 to $ 200 .
Paul was able to help for basically no cost at all .”
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“I walked in and had everything done for me at a professional pace. I highly recommended this location. All great people. Especially the manager and assistant manager. Big help”