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November 2023 by John Hujet
As long it was being undercoated on recall you think that the tech would have coated the OEM trailer hitch. Also I had a free oil change gift certificate from another Kocourek dealership that they wouldn’t honor. Kevin was not a friendly person???
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November 2023 by Mytts M
Kevin and the team at Kocourek Hyundai did such a great job taking care of everything needed for my vehicle to get fixed. They even went above and beyond and took care of a recall that my vehicle needed on top of fixing the existing issue it was originally there for. Excellent customer service and communication.
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November 2023 by Jessica Rodriguez
Honestly, my overall experience has been very disappointing. I have a warranty because I bought the vehicle through a sister dealership so I get my car fixed there. I have told them multiple times about one of my windows not rolling down. Each time I’ve taken my vehicle they have said they had to order the parts and make it very inconvenient for me to come back to get it fixed. It is especially disappointing when I give them a two weeks notice that the window still has not been fixed and the part is still not ordered.Trying to pay over the phone is very difficult to impossible to get the payment to go through. When they sent me the link so I could pay the bill. I have tried to pay multiple times over the phone. I was charging additional 18.00 as a “convenience fee”.I will say the first time I went there it was a good experience ever since that I have had only bad experiences.
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October 2023 by Jason Johnson
I appreciate the interaction with the staff and the quality of work has always been top notch. The only negative point I would make is making an appointment is painfully difficult. When trying to call in to the office and talk to a service coordinator is next to impossible to set up an appointment or discuss a problem, I did receive a call back after leaving (2) messages and trying to call in one additional time.
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October 2023 by Sara LaFontaine
The people I interacted with were very nice and answered my questions. When I picked up my car, they went through everything that was checked and if there was anything that might need attention in the future. I love that they have shuttle service where I can be dropped off AND picked up.
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October 2023 by Taali Dey Thaley
Brought my Dragon Hyundai Tucson Plug-in Hybrid for oil change and a low pressure tire. The associate Kevin is kind and very skilled. He helped in no time and plugged the car to charge before I picked up. The best dealer in town with very skilled and friendly Mechanics. Kevin is the best.
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September 2023 by Max Morache
I appreciated the prompt communication and excellent service from the team. I me mentioned a few concerns and they were promptly addressed. These same concerns were not addressed at other automotive groups and were immediately taken care of here so I was very happy.
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August 2023 by KIWI nopenotso
Very positive experience. Carlos is an excellent sales person Very informative, positive and very helpful.Greg in finance was very pleasant to work with. He helped us find a very good finance rate.Auto was fairly priced and in excellent condition. We were treated promptly and respectfully by any one else in the dealership by phone or other means.We would recommend your dealership highly to anyone who asks.
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August 2023 by Lori Moran
I just purchased a car from Kocourek Hyundai and the experience was so pleasant that I felt compelled to write a review. Our salesperson was Carlos Barrientos and he was absolutely wonderful. He was incredibly kind, honest and sincere. We were immediately comfortable with him. He gave thorough explanations on the car's features and was able to answer any questions that we had. I highly recommend both Kocourek and Carlos.
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July 2023 by Michele Ballew
The process of purchasing my new Hyundai Santa Fe was so quick and easy. Everyone was friendly and knowledgeable. I loved that my car was in the showroom when it was ready for delivery and that Nick went through EVERYTHING with me. We pressed every single button and went through all the icons on the touch screen. When I drove away, I had everything set the way I wanted it. I highly recommend Kocourek—it’s our 3rd car through this dealership.
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July 2023 by Stan Smith
5th vehicle we've purchased from Kocourek Hyundai. Each experience has been enlightening and enjoyable. Nick was a pleasure to work with, that young man knows the products he's assisting you with, can't thank him enough. Greg in finance has always had our best interest at heart. First time we've met someone who can make " signing your life away" enjoyable. Thanks again Kocourek, we'll be back.
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July 2023 by Kelly Baxter
The service was good, we were disappointed because the salesman quoted us a monthly payment and then it was $100 more than he quoted us. He originally wasn’t going to get us a jack that was missing in the car, he did end up getting us one. The car was also not vacuumed under the back storage unit, and there is dog hair or animal hair in there. Overall the experience was good due to it being a holiday weekend. There are a few things I wish they would have done for us but Tom the finance guy was great, very personable and funny.
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July 2023 by Amy Paff
They took care of everything they could that same day. Since I live an hour away I greatly appreciate their thorough inspection and care! Courtesy drivers are always pleasant and willing to drive me where ever I need so I can get my shopping done too! Always professional!My car actually feels "healthier" after a visit to Kocourek!
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June 2023 by Annette Carlson
It was a very positive experience this time.Carlos is very knowledgeable, friendly, and sets a person at ease rather smoothly. He went over everything with such ease and helped me to understand how to set up my phone, and what all the different buttons were for. I really appreciated this, and how he did it without making me feel stupid! You have a good worker in Carlos, I'm so grateful he worked with me.A month ago I stopped by to buy a vehicle, no body seemed to care nor assisted me! I only came back because my brother had brought two cars from you, and praised the service.I'm satisfied with what I got, but do wish it was the color you had a month ago..I suggest you pay attention to people in the lot looking at vehicles, opening doors and reading the window info.. you almost lost a sale due to your lack of interest.
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June 2023 by Carlo
Excellent customer service every time I bring my Palisade for routine maintenance. On time and they give my vehicle a complete check-up. Parts department, always helpful with my needs. Kocourek Hyundai, one of the few dealers that do not sell above sticker price. I would recommend Kocourek Hyundai to all my friends.
