“A totally excellent experience ***** work was done in a such a timely manner, I didn’t even need a loner. My car looked like it just came out of the show room, completely satisfied and would highly recommend this shop to everyone. The staff was extremely friendly, right from the front office to the technicians that repaired my car. A definite thumbs up from this customer ?”
“I had an excellent experience working with Nikki Nyen when I bought my 4runner. Nikki was incredibly knowledgeable and trustworthy. I highly recommend Nikki and will definitely seek out her assistance for my next Toyota purchase.”
“The people are great. We have recommended to many of our friends. Having the car undercoated will help to keep it from rusting out. Takes about 45 minutes to an hour to do. Well worth the cost. We will keep recommending to our family and friends.”
“Overall excellent experience. Needed a quick OEM windshield replacement for my sq5. Sean needed to order the windshield and made sure all got done within my tight timeframe and in line with the estimate.
My only complaint is the 3% surcharge for using CC”
“Highly recommend these guys! We have bought 2 cars (soon to be 3) from here and just had our SUV looked at and although it was bad news, we are very happy with the honest feedback. Jason is very friendly and low pressure, it makes for a nice experience.”
“Always friendly and helpful. Good customer service for the most part. O`Reilly's is my go to choice overall when it comes to local businesses for my auto part needs.”
“Thank you, Lori, for helping me take care of my 2020 Subaru Outback with your attention to all details. I appreciate your thoroughness and alerting me to items I will need to attend to in the next 12 months.”
“I had pats body shop do a rust repair on my 2008 honda accord the quality of the work they did was excellent.. they made the rusted panel look just as good as the day when the car was brand new and the paint work they did is a exact match. I highly recommend PATS BODY SHOP”
“Pricing was good on reman alternators and serpentine belt. Wanted to upgrade my truck from 105 to 145 amp alternator as it was 100 percent bolt on with longer serpentine belt. Parts where readily available”
“Brought in a little 250 cylinder head for simple shop work and cleaning after calling for a quote. Figured it'd be about a week before I'd see it - made sense, it's not exactly a high ticket item. Quote was reasonable. Not only did their shop turn the job around next day but also for a third of the quoted cost. Will happily continue to do business here.”
“At the worst of times when our engine blew on our son's new/used vehicle, they came through for us in a huge way! They were speedy, professional, kind, understanding, and did great with keeping me updated on the progress!”
“The easiest time I ever have had with a test drive. If you ever are buying a new vehicle see Kristina at nissan in wausau. Thanks again for all your help 10 stars.”
“The real deal! I dealt with two other Kia dealerships before calling Kocourek Kia and they were on a whole different level. They found the two Kia's I needed, put together a clear and honest deal and treated me with respect and honesty. Shout out to Christian and the whole team who seamlessly passed my sales case to multiple members of the team on their days off and allowed the process to keep moving without dropping the ball. If I were to be picky, I would say paperwork could be faster, but they had me out the door with 2 new Kia's in an hour and a half....no one else can beat that.”
“Beautiful detailing job done on our 2010 RAV4! We bought it from a large local dealership. It had a lot of scratches but it was made to look new - and for an extremely reasonable price! Very personable and accommodating as well. We are so impressed with the work that we're taking our Forester in next week for the same. Very satisfied customer here!”
“Absolutely Outstanding !! From the moment we pull into Kocourek for maintenance or repair, the service advisors and mechanics are wonderfully personable, attentive listeners, knowledgeable problem-solvers who expertly attend to and/or diagnosis the service(s) needed to maintenance/repair for our 2015 Q7. It still runs and looks great!! We always comment on the detailed explanations and answers that are always provided before and after job completion by the courteous (and patient) service advisors at Kocourek. We give Kocourek Five Stars !!!”
“I ran something over coming into town and was near here. The man at the counter was so nice and polite and was able to fit me in right away! I couldn't have felt more at ease and please with the efficiency they were able to get me in and out in.”
“There are a lot of shady dealers out there. Whenever I call a car dealer, I am half expecting some sort of a hidden upcharge or a even a scam. Even after the price is negotiated and paint protection upcharge is removed, there may be a hidden cleaning fee or garage charge, or mandatory car wash plan, etc. I am glad that this is not one of those dealers. They laid out the price without hidden upcharges, were very honest about it. The process of the sale was done very professionally and efficently. There were no unpleasnt surprises. The dealership looks nice and presentable. They set the bar for other dealers to follow. Recommend for anyone looking for a Toyota.”
“Gerber Collision was previously owned by Abra. I had some work done on my vehicle while it was owned by Abra. Abra is a nationwide company under Driven Brands and they offered a lifetime warranty on their work. I noticed the clear coat was chipping off (not from road debris but large patches in several spots). I called Abra to file a claim on the work. They only asked for the paperwork and never asked for pictures of the vehicle. They said they would respond in 72 hours which they never did. I gave them a week and called only to be told my claim had been denied. I asked why and they said that when Gerber purchased this location, they assumed the warranties. I truly feel this was a blow off answer as there are other Abra locations within a reasonable distance that could have fixed the problem. Their warranty is essentially useless and they don't stand behind their work. In an effort to try to get a resolution, I did reach out to Gerber. I spoke to Dave and he had me bring the car in. He didn't make any promises as it was not Gerber's responsibility since I paid Abra and they should have stood behind their warranty. I wasn't holding out much hope but a couple days later Dave emailed me and said although it is not Gerber's responsibility (which I agree), they would step up and fix the shotty work Abra performed. I cannot express how thankful I am to Dave and the team at Gerber. In this day where companies just pass the buck, Dave showed a very high level of integrity and care for his customers. The work was completed in a professional manner and my car was returned beautifully detailed. I highly recommend Gerber and appreciate all they have done to make a bad situation good. Thank you!”
“This was my first time having service at Kocourek Volkswagen. The staff were kind, efficient, and respectful. The facility and lounge areas for waiting were comfortable and inviting. I would recommend them.”
“There are a lot of shady dealers out there. Whenever I call a car dealer, I am half expecting some sort of a hidden upcharge or a even a scam. Even after the price is negotiated and paint protection upcharge is removed, there may be a hidden cleaning fee or garage charge, or mandatory car wash plan, etc. I am glad that this is not one of those dealers. They laid out the price without hidden upcharges, were very honest about it. The process of the sale was done very professionally and efficently. There were no unpleasnt surprises. The dealership looks nice and presentable. They set the bar for other dealers to follow. Recommend for anyone looking for a Toyota.”
“Our family has purchased 8 cars from Kocourek! They always provide an exceptional sales experience!! We will definitely continue to buy from Kocourek in the future! -The Redman Family”
“Had a mixup with a tire change and got two free tires+ free installation out of the deal. Mistakes happen and I appreciate that they went out of their way to make it right.”
“Yachs did a great job repairing some damage I got from a deer. My car is older and had hidden rust that made the repairs difficult but they were able to return it to me in better condition than it was previous to accident. Thanks to Jason for keeping me up on the process. Car also came back cleaned which I appreciate.”