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“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”
“EJ Paz was sooooo helpful amd made getting a new phone easy and painless. I We walked on hoping to just replace the phone but instead got a super good deal on few new things! Plus he has a glorious haircut! Binn and Dustin”
10AM - 6PM
3771 E Washington Ave, Madison
Mobile Phones
“Phone screen was severly cracked and had water inside, was able to fix it like new and in a timely manner. So worth going to for any phone fixing needs! Thank you!”
“Incredible customer service!! Manager Ben Stauffacher has gone above and beyond for this 13 year Verizon customer! There were issues, not of his or the stores doing, but another party, that he stayed on top of for more than two weeks until resolved. Never felt like I was taking all of his time (which I was) and always felt taken care of. I will stay another 13 years!! Great job!!”
“This location has one of the best employees I’ve come across. Dakota is so personable and well rounded in his job. He was very helpful with fixing a bug on our phone, he saved us a new phone. We’ve purchased three phones with them now, definite recommendation.”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Leron Goodall has been very helpful today at the AT&T store on Midvale Ave in Madison WI. He is extremely patient and answered all my questions. He guided me in setting up Google, in resetting my password, and using some features on my Apple phone I was unfamiliar with. A valuable employee. I am sticking with AT&T because of him.”
“AT&T Gammon Road is unlike any other phone stores. I went to two other carriers before coming to AT&T. The vibe is very calm, conversations private, and knowledge is the best in Madison. Hugo worked with me for hours to provide a tablet and two phones. He is patient and knew better than I what would work best for me and my mother. The staff is very friendly and the device choices plentiful. I hope AT&T Gammon Rd is voted Best of Madison for phone stores.”
“This location seems like it's a little bit understaffed. But the guy was pretty helpful and I got what I needed. I would just say if you're in a hurry, this is not the place to go. I wasn't in a hurry and just needed a new phone charger. I had a decent experience here otherwise.”
“David & Matt were very professional with navigating a new line and being patient with my elderly grandma and making her feel good about her purchase and setting her up with the most cost friendly plan choice. Thank you, we will be back again!”
“I would give these guys 10 stars if I could. The technician at att can't help me so they send me to Tech heroes and they get my microphone working in few seconds. Turnout it was a plastic seal cover the microphone.Thank you Tech heroes of Madison!”
“Sydney did an excellent job of explaining the A15 vs A32 phones to me as I am transitioning to a newer phone. She was extremely knowledgeable and friendly. Can't wait to work with her in the future!”
“I cannot praise Sean enough. He is knowledgeable, kind, hard working, and good at explaining things. He single-handedly sold us on going with US Cellular over other potential carriers. I will drive out of my way to go to this store because of him.”
10AM - 8PM
3868 E Washington Ave, Madison
Mobile Phones
“Good service and very professional in their work. Special thanks to the store manager Shakira knows how to do her job well and is a great help to the customer. Thanks also to the other store workers who also do a great job.”
“I had an outstanding customer service experience with Boost Mobile! Now I am probably getting his name wrong--I know it's on my receipt but I can't find it. His name is Herun--(something like that)!Anyway, he was so incredibly polite and helpful. He was kind and didn't make me feel stupid with the questions that I asked. He was patient--everything I expect from any customer experience but rarely get these days!It's time like that when I wish the whole experience could have been recorded and used as a training for others!Thank you so much!”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
10AM - 7PM
2835 E Washington Ave, Madison
Mobile Phones
“I was with Tracfone for over a decade but something went wrong recently. My phone suddenly stopped working, and I spent hours online with their tech support department, and they gave me the run around, cut me off, and locked up my phone even though my bill was paid. I gave up after five hours and the next day went to Cricket to get a new phone, the whole ordeal with the Clerk trying to get the transfer pin from Trac to get my new service activated with Cricket took 4 hours, and Trac jerked the clerk around. The clerk was there for me the whole time, and got my new service hooked up, activated, a new phone and plan, and no data was lost. Plus, this phone is much faster and has much more features and data space. I appreciate the good service and wish they have a brick and mortar store at a downtown State St. location as well.”
“John was extremely helpful to me! He worked with me so politely, explained my situation clearly and did his best work to make me happy. I was so stressed out coming in and left super excited, relieved, and happier. I really enjoy my service with Boost when things are ran smoothly. I highly, highly encourage you to go check out John at this Boost Mobile, he's a real live saver!! Thank you. Will be back!!”
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
“I actually love this Target! I come here about once a week - it's always clean and well organized, in my opinion. The self-checkout is huge, which keeps lines moving fast. I usually gravitate towards the food/beverage, makeup, clothing and home decor sections, and I've found that they're rarely out of things that I'm looking for. I will say that the Starbucks inside this one usually takes a very long time...but other than that, good experiences here!”
“I live in Saint Paul but I have been to this store a few times because of my college student. These guys are fast and prove you can be in and out of a T-Mobile store in under 20 minutes.”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
“Tim did an amazing job helping us switch from our old carrier to Verizon. He was very professional and knowledgeable. He was also very patient and kind while we picked out new phones and he transferred and set everything up for us old folks who are not good with technology. He also made sure we got the best phones and plans to fit our needs. Thank you so much, Tim!”
“I made the trip to Apple Hilldale because I cracked the screen on my new phone. The staff were great. I was able to get in the queue to have my phone looked at. The staff made sure I was backed up, then set me up with a replacement phone through AppleCare. The whole process took about an hour.I wish I could remember the names of the two gentlemen that helped me. Both of them were amazing, they both deserve kudos for the great experience.”
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“Skylar provided excellent customer service. Immediately upon the store opening at 9:00 a.m. she was working solo and inundated with two to four customers with various degrees of customer service being requested and or sales and she multitasked and handled it. Cool as a cucumber! Five stars for this young lady and her can do attitude & professionalism. It's rare these days but great to see!!”