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“I was in the office two months ago and I had a great experience. I showed up 5 minutes prior to closing. The representative I believe his name was Eric was amazing! He stayed over to reprogram my new phone. Excellent costumer service and a great employee. I hope I got his name right.”
“Ryan was thorough and very helpful. Really took the time to explain pros and cons of our situation. Also, greeted by an open door and smile from another associate. Very people friendly staff.”
“TJ was awesome. He went out of his way to help us, was knowledgeable about all aspects of the phone and service, and gave was pros and cons about accessory products. Thanks for the help.”
“Quinn helped me with a screen protector replacement. It only took 5 minutes and it is nicer and was less expensive than the one Verizon sold me when I bought the phone. I highly recommend!”
“Have been with cell com for a while now, and always love their service at this location. Just bought new Apple Watches, and Tyler was super helpful, and patient while answering all of our questions! Thanks!”
“We were helped by Nick through a few complications with switching phones - he gave great information, and was very helpful with all our questions and needs. We are grateful!”
“Store manager Jay and his associate not only met but exceeded my expectations in the best way.
Both Jay and his associate were understanding, patient and had the knowledge and understanding of not only my issue but their inventory which they utilized to give me my best customer experience.”
“Went to get a new phone and join Verizon… I was beyond pleased with the service today. Very happy with my phone. The employee was incredibly thorough in his explanation of everything about the service, the phone and the product.”
“Customer service was awesome. As soon as I walked through the door they greeted me. And they said they will be with me as soon as possible. And they were. Excellent service.”
“My phone fell off the top of my car and was run over many times. I went to US Cellular the next morning. Megan was awesome. She hooked me up with a sweet phone. But while she was activating it, she talked with me and asked how my weekend was. It was so fun chatting with her. Megan made me feel like family while I was waiting for a new phone. It was honestly the highlight of my day. What a great experience :)”
“Jaylin, hope I'm spelling correctly, was so helpful, knowledgeable, friendly, and personable. I purchased a new phone off Cricket website and needed to transfer my stuff from old phone. I've been a Cricket customer for over 5 years, and I love their service.”
“After saying I would never need a phone one because I don't need people to know where I am every day /timed and I have minimal friends. I've been with US Cellular since I was ????... maybe 20 (couple decades ago) I still would rather have landlines and then voice recorder. Keep it simple. Especially when you don't have much technological understanding, general understanding, anxiety (so I have to REALLY hope I get a patient employee) ??????????I get the joy of changing phones and my nasty anxiety is already kicking in already. I hope to solve this 3G issue asap.??Megan Jackson”
“I have had US Cellular for many years and very happy with them
I worked at Spectrum and I still stayed with US Cellular even though as an employee it would have been cheaper”
“Great service the lady that helped me out was really nice so she is good for customer service 100% will be back there. The guy at the memorial location was so bad and was charging me more for activating 2 lines.”
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“Went there today to get my hotspot connected and it took 15 minutes as appose to ATT. I spent 16 hours 4 hours a day last week Monday thru Thursday...on the phone with ATT and they could not figure out how to activate there own hotspot device so i returned it.. The guys here at Verizon in Neenah are awesome and not to pressing about getting more devices, and have respect if you don't want to buy anything else. And they do things very efficiently. Thanks for helping me out in only 15 minutes!!!”