-
December 2023 by Erin Arndt
I would give zero stars if I could. They essentially stole money from me when I disconnected, due to terrible customer service every time I called them because they kept raising my rates and not offering anywhere near competitive discounts. Apparently it’s somehow legal for them not to prorate when you cancel in the middle of a billing cycle, which absolutely was not clarified to me while disconnecting, even when I outright asked and the TDS rep changed the subject. And when I called to ask about getting two-thirds of my money back, the man I spoke with, Noah, insulted my intelligence. Do not go with TDS, no matter what they promise. They will lie to you, cheat you, and raise their voice at you to tell you it’s your own fault.
-
November 2023 by Janson Lor
Connection is better than spectrum but be warned. You will have to pay for them “providing” the service, not “receiving” the service. Like you pay for the food but never receiving the food. If your modem goes bad or you move location and you call them and it takes the tech a month to come and fix it, they will still charge you for that month. Common sense doesn’t work with this company. Contacted 3 tds reps and they all were not helpful. Find service somewhere else. Be warned
-
November 2023 by Joshua Babu
Was a customer at a residence for 6 years with TDS. Service was often poor relative to the high expense per month and when any issues arose customer support frequently unhelpful. however du to limited internet provider options, kept the service until we had to move. Upon moving, notified them of cancellation early in October and had 2 other conversations about cancelling services. There was a lot of confusion as they first told me they would schedule a physical uninstall. I took time off for this and when they didn't arrive, I called again and they said that since the equipment is old there is no need for a physical uninstall. After relocation I got billed for the month I was no longer a resident. Spent over 90 minutes getting transferred from one rude representative to another and eventually to customer specialist department saying there's nothing they can do about the getting charged and that their bill says that there is no prorating. I tried to negotiate saying that I had called and verbally talked to a representative about canceling services and if someone told me I was going to get billed for several weeks where I didn't even reside at the residence I would have picked an earlier stop services date. They rudely said it was my responsibility to be aware of that and when I countered stating how many people scrutinize their bill to know if they're going to get overcharged and the representatives simply were rude in their response. I have never met a company with a customer service department that was so rude or that wouldn't take responsibility for their poor communication. A scam to make money is what it seems like. Spectrum may try excessively hard to sell products, but at least they make efforts to satisfy customers and aren't rude. Please if you have any other choices, avoid using TDS.
-
October 2023 by Sabrina
Canceled months ago and spoke with multiple representatives who told me I had a negative charge on my account. That indicates in my mind there is a credit balances that should be paid out. No money was ever refunded. I also spoke with them to ensure if there was any equipment I needed to return or had left to return, MULTIPLE people indicated that no, my account was set, no further charges to my account, no items to return. I get a bill two months later for $160 for items not returned. Still no refund of my original amount due. After 3 hours on calls, I would say do not use this services unless you really enjoy hold music and extra fees.
-
October 2023 by Ingrid Starkey
Internet itself wasn't terrible, but the cancellation process was a nightmare.They don't allow you to cancel service online but instead make you call a phone number. When I was on the phone with the associate, I was advised that my timing was great and that if I cancelled my account that day (8/16) instead of when I was actually moving out (8/31), I wouldn't have to pay for another month of internet. That sounded great, so I agreed. I learn a few months later when I kept getting bill notifications that the information he gave me was incorrect and that since I cancelled on 8/16 and not 8/15 that I had to pay for another full month of service (8/16-9/15) even though my service was only being used for 1 day. Had I been given the correct information, I would have kept the service going until I moved out and paid the same amount. They also refused to discount or remove the charge despite the fact that I made that decision based on incorrect information given by their associate.Their account portal was also down the entire time too, so I couldn't see any of my bills throughout this process and had to trust the information from the people on the phone (who had already given me incorrect information).
-
October 2023 by Jill Roehrl
Update: After leaving this review, TDS contacted both me and my parents and now the phone number is finally fixed. I don't understand why calling the customer service number 5 times over 2 weeks didn't resolve the problem but leaving a google review did. I will up my review to 2 stars because they resolved the problem, but the lengths we had to go through to get it resolved was unacceptable...Original Review:I can't even give them 1 star at this point. My 80 year old parents switched to TDS and the CS person taking the call to do the switch never asked them if they wanted to port their old number over to the new number. Two weeks later and many phone calls and it's still not taken care of. My parents have had this house number for 50 years, they DO NOT WANT TO CHANGE IT. To be honest I thought Spectrum was bad but this is way worse than any problem we had with Spectrum. They are stealing money from my parents because they have to keep their Spectrum account live while they get this figured out. TWO WEEKS. It should not take that long to port a number over!
-
October 2023 by Jordan Duffy
I wish I had researched these guys a little more like some other smart reviewers...I supported tds laying fiber in my area and registered for their service, happy to have an alternative for fast internet into the house.What this company has left me with has me almost speechless but hopefully this will save someone else who looks here first before getting tds fiber.They underfilled holes in my yard, which they then topped with seed that was more weeds than grass (minor), there was no communication for when ANYONE from their company was going to show up (still minor, but I'm winding up), the contractors who showed up to bury their line spoke no english and pretty much dug their line where they pleased, cutting my previous isp while I still needed them and left me without internet for a week (pretty major, really not cool you guys). When service finally got launched and turned on, the tech was very professional but speeds did not match what they advertised in spite of me getting those speeds from the previous isp. (minor, but at this point...ugh)Then to top it off, they completely botched the hole by the road and it's starting to carve away at the shoulders of the road and wash everything out. I called to complain about these problems and was transferred to THREE different people who all provided NO HELP and I told them to cancel my service. Just wow... I'm attaching photos so you can see what will become of your roads if you let them dig near you.PS: If you read this far, you've already spent more time on me than this company has and thanks for your time! :)
-
September 2023 by Scott G
I closed my TDS account in May because I sold the house the service was associated with. Access to my online account did close, yet TDS continued to bill me as late as July/August despite several phone calls. I finally had to have my bank shut off TDS’s ability to debit my bank account. Today, I received a $15.00 charge for a “returned payment.” Remember, this is a supposed returned payment for a payment not due. My account actually showed a credit at one point due to the TDS erroneous billing. Their customer service is a clown show. When I called one representative, it sounded like she was also running a daycare. Most every representative I’ve spoken with (one located in the Caribbean) didn’t seem to be fully trained or know how to resolve the issue. So my current bill shows a credit, a bill for the same amount for a month I didn’t even have the service, and a $15.00 charge for a returned payment on a bill that was never due. Complete clown show! DO NOT allow TDS to set up autopay for your bills. Apparently, it’s like the Hotel California, you can checkout anytime, but you can never leave as long as they have their fingers in your bank account. By the way, my bank investigated this and sided with me to stop payment with them.
-
August 2023 by Leah Wolf
Price just continues to increase with no end in sight. We've reached out to see if they would do anything about the bill before we would switch to a new provider, but they said we could only "add TV for a cheaper price"; we just need internet. We finally switched now and needed to cancel TDS- The customer service folks were pretty rude... One quit responding... so we hung up and called back, and after being on hold, they said it's been cancelled and could barely say bye.
-
August 2023 by Chong Xiong
Fell into a conversation with a rep at a community event and he was very convincing and was able to take down all my information. Next thing I knew, a surprise appointment was made on a random day for them to come set up my home with their Internet service. Only found out because I received a text message about it. Only giving this a one star review because the phone representatives I talked to were not so pleasant. I called to cancel the appt because I wasn't ready to change services over to TDS yet and was still going to consider possibly changing over in the near future. The phone reps with their tones were condescending and kept asking me "are you sure you want to turn down this opportunity? You know you're missing out a great deal here. You really don't wanna pay less for cheaper internet do you?"Came off rude to me and it made me curious to see if they were really that great. So I became interested and decided to do more research on TDS. I see a lot of low reviews now, so for now I'm feeling like I got the better end of the stick.Not sure if all your phone reps treat your customers that way, but I hope they are better.
-
August 2023 by Gabrielle Kelson
The only reason I have services with them is because they were the lesser of 2 evils (vs Spectrum). It is completely asinine to be charged almost $40 just because I want to make a change to my services/drop cable THAT I’M PAYING FOR. The reason for the change was because they kept increasing my bill with no warning. So don’t fall for the “new customer” discount scam. It won’t work out in your favor. There is a hidden additional fee for everything when it comes to them. Customer service is terrible. Didn’t even want to give 1 star. Would not recommend to anyone unless you absolutely have no other choice.
-
July 2023 by Emily Rodriguez
I used TDS for 2 years without any major issues with my internet connection. When I moved I contacted them to disconnect my service, and despite being told it had been disconnected, I was still billed for 2 more months even though I had already sent the equipment back. TDS's customer service phone line is a nightmare, you will spend hours on hold and things will still be messed up. After leaving a review on here stating my discontent with the situation, I was contacted again by a representative of TDS, who was able to give me some actual answers as to how my billing had been messed up, and they credited back the money I had paid for the time I did not have service. I appreciate them reaching out and making things right, and hope they find some way to improve their customer service line so they don't keep driving away customers.
-
July 2023 by William Browne
I am loving this internet service. I will say that first. I spent an hour and a half on a call this morning having been transferred to multiple departments. Repair being their favorite (three times) with absolutely zero actual help or assistance. It doesn't help that only one of the half dozen people I talked to I could not understand, but even the one person I could understand was not helpful. I wish there was a zero rating.
-
July 2023 by Kaitlin Leung
Terrible customer service. They experienced a “glitch” in their system and never scheduled our installation appointment. We had to call 3 times and got several different responses, none of which helped. They refused to rectify the situation despite their guarantee to install the internet today at the time we scheduled service. My roommate and I start new jobs soon and we had set aside today for TDS to come, and TDS has essentially told us “it sucks to be you” and will not address their mistake. What an awful company.
-
July 2023 by Barbara Fibich
TDS is very frustrating. We have been captive customers for nearly 2 decades due to limited options in our area. We keep them only to have internet service. We actually unplugged our landline ( required to have internet service) because we were bombarded with nuisance calls and spam screening was an additional cost.We have been able to get our bill down a bit by calling annually and asking for a customer loyalty credit. It's annoying because they claim it needs to expire and then you have to call and ask to have it reinstated. This means for that month, you pay the full amount.This May, ours expired, so I called them to get it reinstated. I was told it was reinstated at the previous amount ($18) and would be reflected on our June bill. The June bill came and there was no credit. I called today and explained the issue. They told me I never called ( I have proof on my cell phone call record) and that as of March, the new credit will be $10 per month. I objected saying that I could email a screenshot of my call from May but they said they can't receive email.Either they are incompetent, or they are lying. Why did they tell me in May that I would get the $18 credit if they changed it in March?So, not only do I have to pay ANOTHER month at full price, but assuming I actually get the credit in July, it will be only about 1/2 of what I had been getting.What a wonderful way to treat long term customers...NOTUpdate This gets even more frustrating. Last night 6/27/23 I replied to the email address in the reply to this review. I missed a call from customer service. I had a voice mail asking me to call them, so I did. I selected the option "questions about my bill" and waited on hold for 1 hour. When I was finally put through to a rep "Travis" I was told that he couldn't access emails. Why on earth was I asked to respond by email if nobody can access them? I offered to read him the email and explained the issue with the bill credit.Instead of listening he started to tell me I selected the wrong option and that no rep can guarantee our courtesy credit. He explained that the "system" applies credits after reviewing our account. I angrily asked him why then, for the past 16 years, when we call to request a courtesy credit, the rep tells us what it is and it is applied to our bill without issues? I asked to speak with a supervisor and "Travis" disappeared, although it appears I am still connected on the call.Seriously TDS? Why are you tormenting your customers? Why did you reach out to me when you had nothing to offer? Do you really think wasting another hour plus of my time would help the situation at all?SECOND UPDATE: My buddy "Travis" just called me to say that he spoke with a supervisor and will extend the original $18 credit for 1 year beginning this month. I'll take it, but am still very frustrated that I have had to waste so much time and energy on this. I am also still going 2 months without the credit. We will keep our fingers crossed that our area has more ISP options by the time it expires again.