Graphite is Madison's local alternative for Apple products and services, operating as an authorized Apple retailer since 1996. It provides sales, service, and support for Mac and iPhone, focusing on individuals and small to medium-sized organizations. Services range from Managed Services to same-day iPhone screen repair. Reviews consistently highlight the fantastic, kind, and helpful crew. Staff members are described as awesome, accommodating, and patient, even during times of stress. They provide honest estimates and great recommendations based on a customer's specific needs, such as engineering applications. They perform troubleshooting, check for mechanical problems like loose cables, and complete repairs in a timely manner. Technicians are skilled at solving problems, including clearing caches and ensuring devices have no malware, and can multitask effectively to help multiple customers. The experience is frequently noted as way better than the nearby Apple Store. While communication can sometimes be sparse, the overall experience is positive. Customers report feeling that their worries are calmed in a friendly manner and express strong trust, stating they are convinced this is the team for future purchases and all service needs.
Went in to see about fixing a broken Apple Pencil and they provided lots of free information on what to do about getting it repaired or replaced. They seem like good people who truly want to help.
May 2024
Authentic destination of quality PC and Apple products repair, update or configuration. Great staff.
May 2024
Took my Macbook Pro in with faulty "a" key and they fixed it on the spot - no charge! Love these folks.
