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July 2024 by Christy Stephens
A little disappointed, not a lot of selection, sits in mall hallway. And of course my daughter chose animals that hardly any clothes fit. Worker wasn't real friendly or helpful. It was ok but won't go back.
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June 2024 by Flo Jo
Amazing customer service. We had a big order- patient with us and our pick up order. The pick up order I made hours before (around 8am) was ready to go when we arrived even though the website says around/ up to 3 days. So I’d call the kiosk first if you’re wondering when you can pick up.
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May 2024 by Teri Sanger
Always fun and amazing people and great selection
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February 2024 by Louis Morgan-Cassamajor
We were fortunate enough to work with Melissa.It was a long weekend of celebrating our 2-year-old son. Grandma drove back from Florida to be with us and she, my wife, and I arrived within 10 minutes of closing and she had 2 or 3 children ahead of us.In between working with the other families, she greeted us and our son with high, positive energy, and gave him the cute paper hat/crown while we waited our turn.She showed no signs of fatigue or impatience - I feel like if it were anywhere else they'd tell you "sorry we're closed" or "we won't be able to get to you today, our hours tomorrow are..." NOT Melissa! :)I hope Build-A-Bear corporate sees this to know that she is one of their best hires.Speaking for myself, I was a bit wound up and stressed (don't ask why - mom and grandma do all the heavy lifting) but Melissa's positive attitude and willingness to stay late to create such an awesome experience for our son meant so much to us and relieved the tension I was feeling.If you come here, it doesn't hurt to ask if Melissa working :)
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February 2024 by Chelsea Silvers
It is not a store. It’s a booth in the middle of the mall walkway.
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December 2023 by Mykel Thompson
The place is awesome!!! I took my kids there and had the greatest experience.
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November 2023 by Dawand “L” Washington
Great ? experience ? Niece loves ❤️ it an will be coming back soon
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November 2023 by Ellie K
Everyone was friendly here and the selections were good! However, I left feeling very disappointed at the sales tactics at this Build-a-Bear kiosk. The sales associate (who happened to be the kiosk owner) directs her up-sells to the kids, and then they turn to the parents after handing things to the kids and advertising each thing to ask final permission from the parent. For instance (paraphrasing:) "Here is the heart beat you can add, it actually beats!! Mom?" And then I have to ask "How much?" and take them out of the kids hands to give back. Over and over. I came in very open with her about our limitations, and I would have felt far more respected if she discussed the up-sells with us first and then pursued the kids. I reminded her several times, but I felt like her sales tactics were relentless, and it was a frustrating (and expensive) experience.
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November 2023 by Howie Breunig
The voice things are absolutely junk you can't hear them after they're inside the bear iam sad struck that they don't have anything louder than a whisper. They won't do refunds west madison is a joke
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October 2023 by Thomas Quigley
Outstanding! My grandson loved it!
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September 2023 by Maddy Fifarek
The Build-A-Bear experience is not NEARLY the same as it is at other places. This is simply just a kiosk. Not a store. You don't create a birth certificate, or go to any of the stations to “bathe” or “get the dressed* with the kiddos to make it fun. Really disappointing.
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July 2023 by Adriana Ralph
Never open when they say it will be open I needed to get a birthday present for the next day and needed to do this today and we get there at 12:30 when it said it opened at 11. According to stores around they always open super late. They need to update their hours
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June 2023 by Katie
Don’t listen to the lies of when this place is open. I encourage everyone to call ahead of time! It would probably be better to call the mall itself. I went today and the hours said they are only open Friday and Saturday 5:30-8. Just close this place if you can’t stay open. I drove and hour to get here and left disappointed it was closed.
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June 2023 by Lisa Cone
I have tried to come to the Madison Build a bear location 5 times now I want to get my daughter’s stuff animal that has my voice fixed or replace it with another stuffed animal for her but I can’t when they say on their website they are open but when you get to West Towne mall they are always closed there hours at the mall are different then what they say online I think they are loosing customers because of the amount of business that they do.
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May 2023 by Emalee VanDari
Drove to Madison for my toddler to get a bear and the kiosk wasn’t even open. What a waste of an afternoon.
