The place is awesome!!! I took my kids there and had the greatest experience.
November 2023
The voice things are absolutely junk you can't hear them after they're inside the bear iam sad struck that they don't have anything louder than a whisper. They won't do refunds west madison is a joke
September 2023
The Build-A-Bear experience is not NEARLY the same as it is at other places. This is simply just a kiosk. Not a store. You don't create a birth certificate, or go to any of the stations to “bathe” or “get the dressed* with the kiddos to make it fun. Really disappointing.