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“ABOVE AND BEYOND CUSTOMER SERVICE!!! As a young girl, my mother took me to the Wisconsin State Fair every year, specifically to enjoy their famous and delicious cream puffs. They were my mom's favorite. My mother is now 95 years old and lives in Florida. Last week my husband and I went to the state fair and decided it would be such a wonderful surprise to overnight my mother some cream puffs. I called the UPS Store #6796 in Milwaukee, and spoke with a young lady named Ashli. I told her what our plan was, and she in full detail explained to me the process, and then the how and what that needed to be done. She even gave me the address location of where to purchase the dry ice. My husband and I went to the UPS Store and met with Ashli. She packaged our puffs and explained the process once again and gave us a tracking number. They were to be delivered by noon the next day.
The next morning, I checked the tracking #, and to my disappointment, I received a message that my delivery was disrupted and that my package was being returned. I then called the UPS Store, and spoke to another young lady named Lisa. I told Lisa my story, and without hesitation, told me she would physically go to the warehouse and look for the package and follow up with me. Later in the day, I was told the package was still not found. Monday, Lisa called me and said she eventually found the puffs...all melted.....so Lisa took it upon herself to get fresh cream puffs, new dry ice, then repackage the puffs so that my mother would finally get her surprise cream puffs from the Wisconsin State Fair.
I can't thank Lisa enough for going above and beyond, and Ashli for being so thorough in walking us through the process.
Lisa and Ashli are true standouts....I can't thank them enough for going out of their way.....truly exemplary service!!!!!
Whenever my husband and I are visiting in Milwaukee, and need to ship something; this is the only place we'll go to!
Thank you again Ashli and Lisa!
Kirsten and Andy Belmont”
“Ordered a range from sams club and 2 men delivered and installed my slide in range. They were careful going through the front door- no issues and they wasted no time and cleaned up all the packaging. Thanks for making this an easy process!”
“I do recommend this location. I didn't leave this review before now. Because life was chaotic with moving to Houston, but we went in to ship some items that are dear to us very expensive. From this location and Jordan was working there at the time, Jordan was amazing. He carefully rapped my JVL speaker mom's kitchenaid. Mixer, blender everything a few other items too. He really saved us a few dollars as well and he is great at customer service very polite. I give him a 5 out of 5. I don't know about any of the other employees because he was the only one there in the morning on August 1st. He took charge with wrapping everything because we were too stressed out to figure out how to organize everything properly after Moving Out of a bad situation again. I gave him a 5 out of 5”
“I am so happy this store is in this location, it makes it so easy to get to. Also, the staff is super knowledgeable. I have gone in with some questions and made such silly shipping mistakes but they have answers my questions many times AND fixed my really really silly mistakes. They have been nothing but nice to me and very pleasant. Thank you staff!”
“Great Store the staff is the best!!. They are a big help to me in running my window treatment business. (Plug) (Made In The Shade MKE) : ) Thanks for all the help you provide. I Highly recommend this store at 1345 N Jefferson St”
“Fantastic experience. Staff was very courteous and extremely helpful to get shipments out under a rush deadline I had. These folks know customer service, and make it a priority!”
“I absolutely love this UPS store as they offer excellent customer service. I appreciate their speed and efficiency with Amazon drop off. All staff members are always welcoming and well organized with the workflow. Keep up the great work!”
“So far, this has been a very nice experience with Estes. The only remaining step is delivery and final pick up of the trailer. To date, I strongly endorse this moving experience.”
“I had some last-minute printing I needed done for my wedding... day of the wedding. It wouldn't be a wedding without hurdles, amirite?! Well, I submitted my files via their website (after much trial and error), and I completely expected to receive a stack of papers that I would need to be cut out by hand. I mentally prepared myself for that. However, to my surprise, every single document was cut to size for me—saving me loads of time on my wedding day! To whomever was working on May 24, 2024, THANK YOU!”
“I had an issue with a package and the manager at Fed Ex took the time to investigate above and beyond what they were supposed to do. Despite not getting the outcome I was looking for regarding my package, I was highly impressed with the in person customer service I experienced. I am not sure if this is representative of all workers there but my experience was above average.”
“07/18/24 Here again, brought a return and barely in the door and Ryan took the package gave me a receipt and was in and out in less than a minute. Terrific place and even more terrific people. Thanks Ryan!
07/06/24 Was at Fedex again, a month later and again absolutely fantastic. Helped printing a return label for me, scanned it so I had receipt so I could leave right away while he got my box from my car. Recommend this Fedex highly!!!
Fabulous Fedex office. I am disabled and the area was too slippery for me to go in and I believe his name was Ryan answered the phone and told me he would be right out. Anyway he came out took care of the return package without any hesitation. He is a tremendous asset to Fedex!
05/09/24 Do not know what some of these negatives are talking about. Every single time my experience is fantastic and today was no different. Ryan greeted me and Nate, OMG, terrific guy, fast and genuine, even opened the door for me.”
“Picked up a rear door for my brother's car. So well packed and boxed. To it's own pallet great employee's at transfer station clean and organized yard. Clean trucks. Well done guy's”
“I had the pleasure of interacting with Manager Steve recently, and I must say he exceeded all expectations! Steve is not only super nice, but incredibly accommodating as well. His professionalism and willingness to go above and beyond truly stood out to me. I highly recommend working with Manager Steve for any of your needs - you won't be disappointed!”
“I had a very detailed tedious and large project that had the additional factor of containing precious documents. Ryan was unbelievable. He was super professional, patient, knowledgeable and friendly. He never squabbled about my last minute changes or the huge number of details involved. He was an excellent manager and communicator and worked to help keep me in budget. He was so pleasant to work with and I am super grateful. He made this beast of a project seamless. I also want to make mention of Nick who was always aware of my project and helpful and even carried my 50 pound box to my car. Great work!”
“Everyone who I've worked with at this location has been amazing and extremely helpful! Shoutout to Bianca and Don, they were great and provided quick service! Thank you”
“Andrew went above and beyond for making an international shipment easy. He explained everything and provided clear, concise directions. Extremely professional and kind to us, and everyone who came in the door. Overall made our shipping process seamless, quick and easy. First time customers, drove over an hour and was worth the trip. 5-star for your fantastic customer service and support- thank you, Andrew!”
“I was only there to shovel the sidewalks I am the maintenance man for the sidewalks the place is clean the office ladies are exceptional always smiling even on a snow-filled day glad to have them working hard for us”
“These guys are always friendly and efficient. Wait times are minimal, even during peak seasons. I’ve been to several Customer Centers but these guys are the best.”
8:00 AM - 7:00 PM
17950 W Corporate Dr, Brookfield
Shipping Centers
“I sold a few things on EBay recently. So I stopped into this location because it was the closest FedEx near me. I was helped right away and everything went easier than I expected. 10/10 service !”
“People are quick to trash talk on Google. Had a great experience here, was in and out in literally 2minutes. Super friendly and helpful. He took my item and label and packed it up for me… wouldn’t hesitate to come back again.”
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“I love coming here because they are well staffed and have excellent service. The location is super convenient! They also gave my 2-year old daughter a sticker last time we visited and it totally made her day :)”