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“I have enjoyed my experience with US Bank since opening my first accounts with them in 2001. They have additionally provided me with multiple mortgages and investment tools; always there to support me with a very wide selection of products and services. I have experienced amazing service from Phil Salvucci and his team at this, the Grafton branch. They have managed my accounts and provided expert insight to my investments; always responsive and ready to help me in making important financial decisions. Phil especially goes way above and beyond expectations. I trust their advice and value their service.”
“I love this credit union, everyone should love credit unions. But there's a frustrating design flaw. The ATM is in the drive thru and if you get stuck behind someone with apparently complicated finances you have to wait to get to the ATM”
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“My elderly mom banks at the Grafton location and I have assisted her on multiple trips to take care of her banking needs. Every employee I have come into contact with has been nothing but helpful and kind. On our last visit it was for a problem she was having enrolling in Zelle after the system change. The tellers very willingly and cheerfully tried to solve her problem and when they were unsuccessful they passed us along to Keri, one of the personal bankers. She also had difficulty solving the issue, BUT... she persisted and contacted the tech people who guided her and did their magic and she was able to get my mom's account back in working order again. Keri was super sweet the entire time and we were there a long time. We never felt that we were a thorn in her side. It is refreshing to come across true customer service these days where it rarely exists anymore. My mom even received a personal, handwritten thank you note from Keri!! Wow, who does that these days!?! Thank you, Keri and Bank Five Nine for keeping the personal connection in your business.”