AutoZone on New York Ave. in Martinsburg, WV, is a trusted retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently receive helpful and friendly service from knowledgeable staff. One employee, Robert C., provided exceptional assistance that made for a memorable in-store experience. The store also offers convenient services such as helping customers replace bulbs directly at their vehicles, often going above expectations. Rentals of specialized tool kits are available, with refunds processed promptly, and the staff, including the store's general manager, are highly appreciated for their understanding and support. Troy is frequently praised for his willingness to assist customers in finding the right parts and ensuring they are satisfied before leaving. Overall, customers enjoy a positive shopping experience with helpful employees committed to making sure they leave with the right products and good service.
Robert C was a huge help getting the correct battery and installing it for me. Very professional and kind.
May 2024
Had what I needed. Friendly personnel. Been there a few times through the years. All good.
May 2024
Visited the store today on New York Ave. and was assisted by Robert C. I usually find all the sales associates helpful however, Robert went above and beyond my expectations to the point where it reminded me of a time when patronage was truly valued. Thank you for such a great in-store experience Robert.
