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“The customer service at this Verizon went above and beyond. I had to bring my two little girls with me, and every member of their team helped me with them. My girls are very young, so they're also very wild. Not once did they make me feel like bad about them running around like maniacs. They went out of their way to play with them and make us all comfortable. That type of service does not go unnoticed and I am very grateful to them!”
10AM - 6PM
305 Patrick St, Charleston
Mobile Phones
“Went in with my s22 ultra as it was having issues with the charging port, talked to an employee and he gave me some great tips on what the issue could have possibly been, he was 100% honest and very helpful”
“My dude John here at the TOWN CENTER VERIZON had me in and out 15 minutes if that! Thanks for the great customer service and if you’re a Verizon customer in the area and need help do yourself a favor and don’t go to Kanawha City Verizon, Go see John for your Verizon needs !”
“My phones' charge port wasn't making a connection with any chargers. So I walked in & told Cody the problem and in less than a minute he fixed it. That was awesomeThanks Cody Ray!”
“We came into the Kanawha City store to replace my iPhoneX. It had been a good phone. I had it almost 6 years! It was time for a new phone though. Rob Grim is an excellent sales consultant. He answered all our questions and explained the options and available deals and discounts without being pushy. He has a great sense of humor. We are long-time AT&T customers, and we were pleased that we could get deals too on a new phone. Rob made it a very pleasant experience on a late afternoon on Mother's Day Sunday.”
“Customer service was great. I met with Cody who helped me to get a service plan and phone that is best for me. He went beyond staying overtime just to solve my problem.Thank you once again, Cody.”
“I have been with cricket for 10 plus years now and I am very happy with everything if I have any concerns they fix everything and I have had no issues I will continue to be a loyal customer. the store is clean and well stocked, the staff is courteous and polite and professional,they have a great verity of products to choose from and then really do work with you I have been many places and I have only found one Dead spot and that's just for 2 second's and that's saying a lot the coverage is amazing*****.”
“Came here after a different location literally refused to help and these guys are the best. Fast service, right to the point, and even provided me options for there othere services that i appreciated. Will go to this location always”
“The staff is pretty friendly and quick just dont call customer service if you are having problems with your phone or home internet! They will tell you the same thing every time. There's always work being done to the towers.”
“I had a problem transferring my saved voicemails of my deceased parents over to my new phone & earlier no one knew how to do it. I took my phone out today & Robert, the store manager was able to do it right away. This meant a lot to me, as this is all I have left of my parents & I really appreciated his help & knowledge!!”
10AM - 7PM
163 Court St, Charleston
Mobile Phones
“On 05/31/2024 I went in to get a SIM card issue resolved. Raresha (the manager) was very helpful and efficiently got the SIM card replaced and operational for me. Boost Mobile at 163 Court St is a professional operation.”
“I wanna say how grateful & thankful for the 2 employees @ this location. Josh & Whistler-manager. I had problems with my phone & could not resolve them! They went out of their way to help! They are 2 great employees! I give them 10/10 STARS!! All companies should have employees like these 2? Thank you Both!”
“Recently switched from Verizon to T-Mobile at the Town Center Mall T-Mobile store. Stopped in later in the evening to get everything taken care of. Of course things didn't go as planned but Gage, who has to be the calmest person I've ever met, spent hours getting everything taken care of. I'd imagine that my case was a little complicated which didn't help with making things easier though. Had a couple small issues the next day but Gage, Shane, Josh and another(sorry I can't remember your name), had it taken care of quickly. It's nice to actually have service at home now and for a lot less than Verizon. Can't say enough good things about the guys at this store and definitely glad I made the time to drive down.”
“Loved our salesman Robert H at The South Ridge store in South Charleston WV he helped me and my Husband with the change over from T-Mobile to AT&T easy I’ve never had such fast service and he’s very helpful.Thank you Melissa Canaday”
“Target is a class act. They have much for mothers with small children and babies and are affordable. I take advantage of the in-store Starbucks and CVS Pharmacy.”
10AM - 7PM
614 D St, South Charleston
Mobile Phones
“I have been a Boost customer for several years. I had gone to different Boost stores with issues with my phone and they still were never solved. I went into the South Charleston store where I had met Preston. As soon as I walked in he greeted me and I was like that's different I have never been greeted at Boost. I explained to Preston what my issue was and in less than five minutes the phone was working the best it had in weeks. When ever I had a problem Preston solved it. I now find out that he is leaving and I was so sad. I will continue to use this store but it will never be the same. I wish Preston all the luck with his new venture.”
“I went to 3 TMobile stores, the first store the guy helped as much as he could, the one in cross lanes, I didn't appreciate how they were acting, kinda disrespectful so I left, But the one in South Charleston tops it, Brandon worked on my iPhone for about an hour with no luck. He was kind, patient and understanding. He got me the phone I could afford right now, and I I've had no issues. Super cool guy, very thorough and cares about his customers. 10/10 recommended. Y'all go see Brandon at River Walk tmobile”
“Went to boost and the guy who helped me was very professional he told me what the problem was and he went through step by step with me just in case I have problem again I was in and out less than 5 minuites”
10AM - 8PM
58 Nitro Market Pl, Cross Lanes
Mobile Phones
“Timothy is always my go to on any phone needs or wants! He explains everything well and makes sure you understand what’s going on and how he can help. I absolutely love my new iPhone and he was so quick to help and set it up for me. So glad to see him at the cross lanes location10/10 would recommend him to everybody.”
“It's a Walmart. Most the employees don't want to be there, and the customers don't want to be there. It's just they have to. Walmart is one of the biggest employers of the area. Walmart has crushed most mom and pop stores, so there is no where else to go go shop really. This is not the fault of the staff. The people who do work there work hard. Give them a break.”
“Had issues with cell phone. They tried to fix it buts in the charger. They were professional and courteous even when another customer was being rude. My issue couldn't be fixed in time i was in Wv. So ill do it in Indiana.”
“I don't give 5 stars because the customer service phone representatives. They have got my billing so jacked up so many times, even tho I have never missed a payment. I pay like clock work but still get punishment with extra fees. For the crew that works at cross lanes, are completely amazing. They try to help with everything possible, and make you feel comfortable and not awkward like some places. I give those guys a five star, keep being awesome.”
10 AM - 9 PM
3000 Charleston Town Center, Charleston
Mobile Phones
“It looks so much different than it did back in the day. I saw a sign on the side briefly about demolition. I haven’t kept up with any details on what’s happening to the mall lately. The inside looks great with stories of Charleston covering up what used to be stores that are now gone.”
“Stopped in for a upgrade today. Excellent service- knowledgeable- courteous-professional- The 2 sales reps deserve a raise. These days good customer service is hard to find. I am glad I chose this location.”
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“Went there to upgrade my device to s23 ultra. The guy was nice swaped everything easy peasy and was out pretty quick and haven't had any issues with my phone. My cousin bought same phone went to two different boost mobile stores (patrick st and south Charleston) dealt with 1 rude employee at one and being overcharged in the end 3 days later her Sim card stopped working so she'll probably have to go to another boost mobile and pay another $25 to get her phone fixed because boost tells her she needs a new card...... males me think I only want to deal with Dunbar boost instead!”