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“We went to HAPO to see if they could give us a loan quickly for a vehicle and they were able to fund quickly so we wouldn't miss the deal. They even decreased the rate at the last minute to save us some money. We are very pleased with their service and would highly recommend to anyone!”
“Shout out to Marco Zungul at the Tacoma branch. I showed up close to closing, in panic mode, dealing with ID theft, and needing a replacement debit card for travel. Due to my arrival time, I had low expectations for what could be done. Marco was awesome and gave me outstanding customer service. Five stars!”
“Free checking account, helpful staff, and their app is easy-to-use. Would absolutely recommend them.I had a learning curve about digital transactions, leading to some unexpected overdrafts due to how the app reports funds. They waived the fees, and helped me understand the system. Haven't had any overdrafts since.”
“Been with GESA since 1992. Great personnel. Call 24 down frequently...but that is improving.one problem..big one...I purchased a cashiers check..took to who I made it out too..now it is lost. So I go back to GESA and tell them. I am told I can not file it as lost for 90 days..then once ive done that they can do a search..and could not guarantee when those fund would be back in. Are you kidding me?!!!So basically they are holding my Three thousands dollar lost cashiers check hostage for over 3 months..I have the receipt..the company I wrote it to has not processed. Told I can buy another one and if not found they'll refund....but according to them we cant even start the search or cancel cashiers check for over 90 days. Ridiculous!”
“I had a bunch of dollar bills and change in my piggy bank that I wanted to deposit, and they help me sort through everything and were very quick. Michael was awesome!!”
“Re: Loans: This local branch is awesome, but here's what you need to know regarding loans with Numerica. DO NOT APPLY FOR A LOAN ONLINE! If you want a nice, quick and easy experience, you MUST do everything through your local brach. If you apply online, it goes through remote loan employees who will make the process long, drawn out (weeks), and will make it as inconvenient as humanly possible for you, and for any potential private seller. For loans, just remember, LOCAL BRANCH ONLY!”
9AM - 5PM
8551 W Gage Blvd Suite E, Kennewick
Banks
“Fantastic crew and service level every time I visit. Always quick to help. Do most of my banking online/app which are easy to use, but when you need to go in and talk to someone, they do great!!”
“I am so happy this is the bank i chose when i moved up here. No matter the issue i have had with money outside the bank, they work tirelessly to get me results and i never go more than 2 hours without a call back. Closing my first account and opening a new one was easier than i imagined, and it was all over the phone! COVID hasn't stopped these folks , or even slowed them down when it comes to customer service. Special shout out to Rick, Who has been amazing and polite any time I've called. That man knows what is up when it comes to getting results. Thank You !!”
“Why would anyone give GESA, especially this GESA one star. The previous comment speaks for itself ~DUH We have been members of GESA for over 30 years. When they began opening the satellite offices it was great! This is my favorite. The people are so helpful and patient. They explain things well and are accurate & efficient. There are other branches I avoid, however this is the best!”
“Codi Couchman was a real pleasure to assist me. Company's need people like her to represent their company. Can't say enough about how comfortable I was with her assistance.”
9AM - 5PM
711 Jadwin Ave, Richland
Banks
“In comparison to other banks CHASE stands out on top. I tried leaving Chase twice only to expect better or the same customer service and well it gets way worse out there. Stay with Chase people!!(:”
9AM - 5PM
1221 Jadwin Ave, Richland
Banks
“The staff is friendly and it's nice that you are familiar to them. I get all my questions answered and rapidly. One time I was told they did not have an answer and they would call me back later in the day. I really did not expect a call back and anticipated I would need to revisit them tomorrow. BUT I did get a call back. I was pleasantly surprised.”
“Melissa is my favorite teller. She's awesome. She always calls me by Ms. Fox , very professional, but not necessary. I'm very comfortable with her and we chat during the translation, but don't hold up any line.She deserves a raise.”
9AM - 5PM
7525 W Canal Dr, Kennewick
Banks
“This review is for the physical branch ar Kennewick, Wa, not the online services.
After my previous bank. Bank of the West was bought out, I eventually got locked out of my account.
The ONLINE services and phone center has been genuinely abysmal and horrible.
However, Phoenix at the Kenmewick branch has offered stellar service. Despite everything we still couldn't get me logged into my online account, amd i had to cancel my account, but I appreciate everything he did.
Online services get 0 out of 5 stars, Phoenix get 5 out of 5 stars.”
9AM - 5:30PM
631 Gage Blvd, Richland
Banks
“Eric is the home loan expert I talked to. He helped my decide which loan would be best for me. He was so pleasant and informative. He never made me feel rushed, even though I had 1000 questions.”
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“TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step by step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!”