“I am happy to recommend the HAPO Community Credit Union. They handled my car loan for the past five years, and I found them to be efficient, accurate, easy-to-use and negotiate with, and very professional. Never had a problem with my loan arrangement in the five years that I was with them. Highly recommend HAPO. They deserve your patronage and support.”
“Re: Loans: This local branch is awesome, but here's what you need to know regarding loans with Numerica. DO NOT APPLY FOR A LOAN ONLINE! If you want a nice, quick and easy experience, you MUST do everything through your local brach. If you apply online, it goes through remote loan employees who will make the process long, drawn out (weeks), and will make it as inconvenient as humanly possible for you, and for any potential private seller. For loans, just remember, LOCAL BRANCH ONLY!”
“Shout out to Marco Zungul at the Tacoma branch. I showed up close to closing, in panic mode, dealing with ID theft, and needing a replacement debit card for travel. Due to my arrival time, I had low expectations for what could be done. Marco was awesome and gave me outstanding customer service. Five stars!”
“I am so happy this is the bank i chose when i moved up here. No matter the issue i have had with money outside the bank, they work tirelessly to get me results and i never go more than 2 hours without a call back. Closing my first account and opening a new one was easier than i imagined, and it was all over the phone! COVID hasn't stopped these folks , or even slowed them down when it comes to customer service. Special shout out to Rick, Who has been amazing and polite any time I've called. That man knows what is up when it comes to getting results. Thank You !!”
“The people at this branch are awesome! I have my car loans through them and whenever I have questions or concerns they get me in fast and are extremely helpful. I've had multiple gals help me and all of them are really kind, treat me like a real person and so helpful to my needs. The feel when you walk in is a great one too.”
“Free checking account, helpful staff, and their app is easy-to-use. Would absolutely recommend them.I had a learning curve about digital transactions, leading to some unexpected overdrafts due to how the app reports funds. They waived the fees, and helped me understand the system. Haven't had any overdrafts since.”
“Fantastic crew and service level every time I visit. Always quick to help. Do most of my banking online/app which are easy to use, but when you need to go in and talk to someone, they do great!!”
“The best bank ever for small business owners! Never have I had a bank that works so hard to help me and my business be successful. A true community bank with outstanding service!!!”
“In comparison to other banks CHASE stands out on top. I tried leaving Chase twice only to expect better or the same customer service and well it gets way worse out there. Stay with Chase people!!(:”
“Why would anyone give GESA, especially this GESA one star. The previous comment speaks for itself ~DUH We have been members of GESA for over 30 years. When they began opening the satellite offices it was great! This is my favorite. The people are so helpful and patient. They explain things well and are accurate & efficient. There are other branches I avoid, however this is the best!”
Open 24 hours
514 9th St, Benton City9AM - 5PM
1221 Jadwin Ave, Richland“The staff is friendly and it's nice that you are familiar to them. I get all my questions answered and rapidly. One time I was told they did not have an answer and they would call me back later in the day. I really did not expect a call back and anticipated I would need to revisit them tomorrow. BUT I did get a call back. I was pleasantly surprised.”
“The best bank ever for small business owners! Never have I had a bank that works so hard to help me and my business be successful. A true community bank with outstanding service!!!”
9AM - 6PM
51 Gage Blvd, Richland“Very welcoming team! These guys have been awesome the 4 years I have been with them. I even had my first Auto Loan through them and they were amazing. 10/10 Recommend!”
“I had a bunch of dollar bills and change in my piggy bank that I wanted to deposit, and they help me sort through everything and were very quick. Michael was awesome!!”
Open 24 hours
711 Jadwin Ave, Richland“Opening a new account- customer service was very helpful, answered all my questions and concerns. This was the Richland Branch. Wish there was a Kennewick Branch more conveniently located. Like in the Fred Meyer,s or South Hill”
9AM - 5PM
1408 N Louisiana St Suite 100, Kennewick“I was very impressed with the personalized and friendly service given to the three of us by Khurshed Sharifov. He patiently walked us through the steps and even expedited the delivery process. I appreciated his follow-up call to update us on the anticipated delivery by FedEx and a follow-up email, as well. Thank you very much!”
“Codi Couchman was a real pleasure to assist me. Company's need people like her to represent their company. Can't say enough about how comfortable I was with her assistance.”
9AM - 5PM
7525 W Canal Dr, Kennewick“Melissa is my favorite teller. She's awesome. She always calls me by Ms. Fox , very professional, but not necessary. I'm very comfortable with her and we chat during the translation, but don't hold up any line.She deserves a raise.”
“Eric is the home loan expert I talked to. He helped my decide which loan would be best for me. He was so pleasant and informative. He never made me feel rushed, even though I had 1000 questions.”
9:00 AM - 5:00 PM
701 Jadwin Ave 2nd Floor, Richland“As a business owner and a CPA I have accounts at multiple Banks, Credit Unions and Savings and Loans. Yakima Federal Saving is excellent. I seldom have to wait for service. The staff are all experienced due to a low staff turnover. The Gage Blvd Branch is an excellent location. Comparatively, the website is simple and works very good. Yakima Federal rarely charges service fees and I usually always earn interest on my accounts. Thank you to Yakima Federal Savings and all of your staff.”
“I have had an amazing experience with Gesa credit Union and Bic Hickman, their Home Loan Officer, she has worked very hard, kept me in the loop constantly, full of knowledge. She is amazing with people. An Asset anywhere she is. BIC we are so glad to have you in our corner!!!”
“TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step by step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!”