OnPoint Community Credit Union is recognized for its customer service and a variety of member benefits. Visitors to the credit union often mention the friendly and helpful staff, with specific praise for individual team members who go above and beyond to assist customers. The credit union offers great interest rates, flexible accounts, and convenient features like a coin counter machine and ATM services. The waiting area is described as nice and comfortable, making the experience more pleasant. However, there have been some concerns regarding service during busy times. Customers have reported long lines and occasional lapses in attention from staff, suggesting that some team members may require additional training in customer service to ensure all clients feel welcomed and supported. Despite these occasional issues, many customers express satisfaction with their decision to switch to OnPoint from other banks, citing honesty, fairness, and overall good financial performance as reasons for their loyalty. Overall, OnPoint Community Credit Union combines a strong commitment to customer care with a range of financial services, making it a favorable choice for banking needs.
I have been into the bank a couple of times in the last week to open/ close accounts. Katherine M. Helped me both times and she is OUTSTANDING! she is so patient, super sweet and genuinely caring! Thank you OnPoint for having such a fabulous individual as part of your team. She really is a gem.
July 2022
Best institution I've been with. Honest & fair; easy to contact, cooperative and helpful. Financials have been very good.
June 2020
This credit union is very nice. My husband has an account here and we just paid off our loan in full the other day. They were exceptional to work with. They have a "getter done" attitude
