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“Great service at this Wafd branch always. Very responsive, highly personal service. There's less than $300 on the account that I had to close due to relocating to another state, and the branch manager provided excellent customer attention. I mean, try calling Chase bank and your phonecall will be redirected overseas even for their 'preferred' account holders. Wafd, you have a great team at University place WA!”
“Customer service experience was great. Needs expanded or new place to enhance the quality of working environment. I wonder how staff can work in such congested and noisy environment all day. Money and work alone not a business. It's about employee well being too.”
“The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella”
“On this visit I needed a notary for some legal documents. Associate Personal Banker Elidia Ferreti was the person who helped me. I was a walk in, though I should have made an appointment. Despite this Elidia welcomed me with a very friendly attitude, was professional and got this task done quickly so I could continue my day. Thank you Elidia!”
“I came in to open a checking account and everyone here was so nice and helpful. The young woman who helped me was named Emily and she is really good at her job. I was very pleased and would tell anyone who wants a bank that makes you feel like you are more than a number and that the staff really puts you the customer first, at least consider this bank. I am very glad I did”
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“The staff at FFNWB in University Place are simply excellent to work with. No matter how insignificant my question, the answers always come timely and they make me feel like they have all the time in the world for me. It is banking the way it used to be. Aimee knows me and my needs and does everything she can to help me.”