Washington Trust Bank is noted for its friendly and helpful staff who go above and beyond, making customers feel known. Employees are described as kind, polite, and awesome, particularly in assisting with online transactions and accommodating early hours for working people. Overall, customers love the bank. A minor critique mentions a strict credit decision, but service from staff is consistently praised as good.
Zack went above and beyond today to help me with all of my banking needs. He was so kind and polite. I was very impressed by him. Thank you again for your help.
March 2024
Katie Tower at the Northgate branch is awesome. She goes above and beyond with helping old people like myself make transactions online easy. She is friendly and should be a manager of some sort.
July 2023
I can walk in there and they know me, well most do. Very friendly and I like they will open doors early sometimes for working people that come early. All around I love the bank. Used to do business on argonne and same feelings.
