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November 2023 by Tony Fitzgerald
Customer service was timely and friendly. However, do not trust anything that they tell you when it comes to payments. Due dates. Or charges. I had identifiable proof, That my due date was on a Friday. They suspended service 2 days early. Refused to turn my service back on. This interaction caused my opinion of xfinity to drop significantly. It has been a month since my last issue with xfinity. Somehow, in one month. I've received an outrageous bill yet again. With customer service being unhelpful. I would strongly recommend finding another carrier at this point. I have been a loyal customer for years. But it has reached a point where even I'm looking elsewhere.
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November 2023 by Judah Larsen
Painfully bad Mobile service, I’d only recommend if you rarely leave the house because it works great at home but terribly if traveling the US. I’ll give them a star for passably cheap home internet that is fairly stable.Also, online service is super kind and polite but severely limited in what they can fix. In-person is blunt and offers no real help.Brady did commiserate when he saw on my account that I had called in the same connection issue nearly a dozen times.For some reason he was the first one to blame a faulty iPhone for the problem. Let’s see if Apple can help?Update: Apple confirmed my woes were caused by a broken antenna array in my 18 month old phone. Would have been nice for Xfinity to have suggested that back when it was in warranty and the problem started.P.S. Xfinity, the robot reply to a rating doesn’t make you look engaged. Quite the opposite.
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October 2023 by Christy Owen
WOW, as an employee of Comcast I have to say I am so proud of this store and the level of service they have offered me and others. I had an issue with my Mobile account and Spencer and Hunter went above and beyond to help get things resolved. Their kindness was offered before they had my account pulled and realized I was an employee. (that works from home)! Thank you for the help!
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October 2023 by Inspirational Spirituality
Hire more worker's! Ridiculous to be waiting an hour to just change a card and to see why my account would shut down before due date. Get your act together! 3 people working with over 15 ppl in the store come on.
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September 2023 by Kyler R.
I came in with questions about account sign ups, transfers, and cancellations. Jason was the associate that helped me, and he not only answered all my questions, but also got me on a much better plan, for less than what I was originally paying. 10/10 highly recommend, he was a huge help.
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September 2023 by Edward Williams (rainingxxdeathx)
Company is trash. Parent company is trash... Been seeing way more outages since they "upgraded" to 5G/10G. Seriously for a company that just upgraded their tech, there should be no reason for this many outages and interruptions. Save your time and money, switch to a different provider.
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August 2023 by Misty Smith
Almost 3 MONTHS and the phone I ordered still has NOT shipped. I no longer need a phone T-Mobile didn't scam me. How do I get my money back? I'm tired of being "reassured" by dozens of agents that Xfinity will send me the phone at the end of the week. It's been the end of the week for months I want my money back!!!
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August 2023 by Scott Garrett
AVOID THIS STORE!! I signed up online for new internet service, with a new self-install kit. I arranged to pick up the kit from the store. Xfinity gives 7 days to pick up the kit. I arrived the sixth day, and encountered one of the worst human beings I've ever met.Apparently, my name dropped off the list for pickup. Instead of helping me, the Retail Assistant Store Manager (we'll call him Austin) was rude, uncooperative, and insulting. He obviously has short-man's syndrome because he's only like 3.5 feet tall. Still, if this is Xfinity's idea of customer service, I will NEVER switch to them.Do your business with Xfinity directly and do NOT go to this store. You'll be sorry... Watch out for midgets...
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July 2023 by Suzane Martin
I've only had xfinity for a few days, but all seems to be going well. I had one technician that came to install my wifi and he did a good job plus program my roku once wifi was connected. I'm sorry I drawing a blank on his name. Then the security technician made sure I had all the cable installed and took removed other unnecessary cables. Chris made sure that I understood what I had to do. He reviewed it with me a couple of times to assure I understood and knew how to set alarm. Thank you Chris. Your awesome ?
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July 2023 by Zach Greenfield
Quite literally the WORST phone and internet provider on the face of the planet. Mistake after mistake on top of the horrible phone service. I randomly got a phone on my doorstep that I did not order, I had to print my own return label it, and bring it to the FedEx store. Then when I tried to take advantage of the free phone, they sent the phone to some random address in another state and said it was the last phone so I couldn’t add the line without paying for a phone. I HATE this company so much.
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July 2023 by A K
An agent made unauthorized changes to my account. After 3 hrs of the runaround I was told even though it was their mistake they couldn't get my orginal service at my original price back. It took another two hours to get a 6 month price match credit, but after that time period I'm stuck paying more.
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July 2023 by Lexi Smith
I had xfinity at my old place and hated it. Moved over to a different provider and they were great! Unfortunately we moved to a different house that only can use xfinity at the moment. Was gonna try them out again and so far its been awful. No one showed up to install our internet!! Its $150 a month and I am paying for no services??? Come on… as soon as this other provider comes to the valley in a few months, we will be leaving xfinity if they don't fix their issues.
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June 2023 by Jay C.
Absolutely the worst customer service help I've ever dealt with! Zero help can't hardly understand someone after hours of trying this automated death machine computer answering service. Zero help and still NO clue what's going on I have been told I have appointments and then nobody shows up! Horrible save yourself the headache!
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June 2023 by Sammy Hite
this store and how the do things could not be more unpleasant, I don’t understand why a person can’t just purchase something without waiting for everyone else to get their troubleshooting issues fixedThere should be someone on the floor to help with thatBad business practices for sure
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June 2023 by Crystal B
Paid for the installation service and the wires are hanging loosely in a big mess and a big giant loop-d-loop mounted right on the side of my house that’s even visible from the street. A mounting bracket was pushed into plastic siding and ripped right out leaving a giant gash in my siding where the bracket is, probably will cost me hundreds to repair my siding. :( Im not sure what this person was smoking or drinking on the job, but this looks absolutely terrible and no professional should ever leave a job looking like this. What an expensive disaster. They are sending someone to fix the wire mounting and that’s the only compensation they are willing to offer. So lame. Whoever the “technician” is who did this mess, get your act together, this is despicable.
