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May 2022 by Karen K.
I've been meaning to change from my current bank which I've been a member of for many years. But with many of their smaller banks closing down, and since mine isn't open on Saturdays and doesn't have an outside ATM, I thought I'd go to Chase. My husband was a member, but he's passed away, and I remember that he was very happy with Chase (and it took a lot for him to put his trust into anything). But he did. And he was always right!! So here I am, opened up a new checking account....and Sandra was the biggest help I could have ever asked for. She took me thru every step I needed, and made sure everything was right on. And it is. And it's not far from home, open part time on Saturdays, and has that good old outside ATM which every bank should have!! Thank you Sandra & Chase!!
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March 2022 by Andrew B
Chase Bank is a horrible Bank I recommend pulling your money out and putting it in BECU
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August 2021 by r. cary magruder
worst customer service i have ever had i get way better service when i go to any other branch but snohomish!
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May 2021 by Clemens Miersch
Very helpful staff and great customer service. Service is relatively quick and professional.
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April 2021 by rcary magruder
worst customer service i have ever had i get way better service when i go to any other branch but snohomish!
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December 2020 by rcary wolbert
worst customer service i have ever had i get way better service when i go to any other branch but snohomish!
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December 2020 by Nintendoswitch1
The place is nice, I like the people... And I'm in there and out in the Matter of minutes
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December 2020 by JENN GROSHONG
Worst customer service ever. You would think in a small town where everyone is friendly the employees of that branch could be pleasant.
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December 2020 by Laurel Litton
RUDE teller with short short hair. She is a real gem! Not only is she rude but argumentative and demeaning as well.
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December 2020 by cary magruder
worst customer service i have ever had i get way better service when i go to any other branch but snohomish!
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July 2020 by David D
This was the second time I've been to this branch and they refused to provide any help at all. Just like the first time, I drove to a different branch and they walked me through what I needed to accomplish.
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March 2020 by Nintendo switch 1
The place is nice, I like the people... And I'm in there and out in the Matter of minutes
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January 2020 by Ronna Turner
I stopped payment on a check, they messed up. When I called they said somehow this slipped by but I will manually enter it..apparently they didnt because check went through and I've called since 9am and no answer.
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January 2020 by William Logan
I would give this place 0 stars if I could. I guess they can have 1 star for at least being friendly. I've had nothing but problems with this Chase branch. In the past few months the ATM has charged me for multiple transactions that did not occur. When I asked the teller what steps I should take to recover my money, she gave me the wrong information. They sent a wire transfer to some bank in Spain that has no affiliation with the intended bank. Fortunately, I had a bit of cushion to fall back on, but was strapped for cash for weeks. When I needed to add someone to the account, they sent the debit card to some phantom address. Seriously avoid this branch at all costs if you are doing anything more than withdrawing money.
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August 2019 by Penelope Thompson
Worst customer service experience I have ever had in my entire life. I was the only one in line and was kept waiting for over six minutes. The teller never acknowledged me or even apologized when I was finally helped. When I asked the second teller for the manager's card she was almost as rude.
