Auto Parts in Sequim, WA

“David S was amazing. Stop going to multi-national corporations. After the 'scare' there was a war on Ma & Pa small business. It may not have been on accident. Car parts, restaurants, markets and hardware. Keep it local. You are only shooting yourself in the foot going to conglomerates, and big box. As for A-1, every single time, I am met with the best customer service. Outstanding. Really nice folks.”

“I wanted to thank RV Country Sequim for their help with our recent purchase. When our order arrived it was priced considerably higher than we were told and quanity was less than we had requested. We expressed our concerns to their staff and they addressed each, and we resolved our differences. We came away from the transaction satisfied and plan to do business with them again. Their staff was friendly and easy to work with. Thanks Christin.”

“I went into O'Reilly's yesterday to get a new battery for my car. I was greeted and served by a friendly and cheerful lady named Katherine. She was very helpful. She installed the battery for me. What a breath of fresh air. I think many of us have become used to people working at local businesses who behave like it is somehow an inconvenience to help customers, but this lady, IMHO, provided exceptional customer service. She is an asset to this business and one reason I will return in the future when I need something for my car.”

“They came out to rescue me from the snow and ice, were super friendly as about it, and only charged me for the jump start, which allowed me to drive in. Then they fixed my starter the same morning. Great service!!”

“I inherited a Mercedes-Benz 300Turbo Diesel from my stepmother. I had though to fly to Sequim and drive the car home. Then I learned it had been sitting in her garage for over a year. I contacted European Autowerks for an opinion on the driveability of the car. They told me it could be upwards of $1200 - $1500 to get the car engine flushed of bad fuel. I decided at that time to hire a car carrier to haul the car across country. Hen I got to Sequim I discovered that the hood release cable was frozen and I couldn't get the hood open. I had the car towed to the shop and was quoted $110 as an hourly rate to get the hood open & check the battery with a promise to call if it was going to take longer. I agreed. I was having difficulty finding a car carrier who was willing to drive all the way to Sequim. So I also asked the shop if I might be able to pay them to hold the car until I could figure out how to either get the car to Tacoma to meet a carrier or find a carrier who would drive to Sequim all the time worrying because I only had 2 more days before I had to fly home. It turned out that my mom had her car serviced here for 16 years and in the last few years Scott, the owner, would pickup and deliver mom's car to her house and always made time to have tea and chat with my mom, who lived alone and was in her late 80s. He got to know her very well and had not realized she had passed away. Scott's mechanic got the hood open, warrantied the battery and told me if I could leave the car with him for the carrier to pick up or he would be willing to trailer the car to Tacoma to meet the carrier if I couldn't find one willing to go all the way to Sequim. And he wouldn't accept any kind of payment! He was truly an answer to prayer in a really stressful and sad time for me. If I lived in Sequim I would take my car to him anytime I needed work done.”

“This company has not only supplied the parts I needed for my ‘82 “Harley” Columbia Par Car rebuild, but went out of their way to research, find and forward a complete Service Manual for me. Their honesty, helpfulness and personal service is beyond comprehension. I highly recommend every rebuilder send your business their way. Thank you Roderick. Your company is amazing.”

“We got our tires rotated and balanced this morning, and we got to meet Max. He's been working here for five days now and he was a DELIGHT. We only chatted for less than two minutes, but his warmth and friendliness took all of the cold corporate rush out of things. Normally getting work like this done on a car is all about numbers and pushing customers through as quickly as possible, but being assisted by Max changed that feeling. He was personable and friendly and we actually enjoyed the check-in experience.We were extremely disappointed to later overhear a manager complaining to another employee that Max would have to be reprimanded for being too chatty with customers. None of our conversation with Max was inappropriate or unrelated to the visit, and it was lovely to meet and engage with him.”