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November 2023
This is the WORST bank I have ever felt with. I've called and complained so many times and they just completely ignore and talk over you. It has been nothing but trouble from the start. I cannot wait to be done with this bank and I will always suggest to go elsewhere.
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September 2023
Terrible experience on modification request for a HELOC. Disorganized and Dysfunctional start to finish. Don't waste your time on this bank/lender. They are too busy trying not to answer the phone to do their job. Sad thing, they used to be so much better.
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October 2022
Don't set Zelle up through Key Bank. They will hold you funds for over a week and say they can't do anything to help. They are all robots.