Kasala - SODO Outlet offers a wide selection of high-quality, well-designed furniture and accessories, including midcentury modern pieces and comfortable sofas. Customers appreciate the helpful and knowledgeable staff, who assist without pushing sales. Many reviews highlight staff members like Rook, David, Ashley, and others for their patience, kindness, and dedication to making the shopping experience stress-free. Rook, in particular, went above and beyond by helping a customer find the perfect couch, even working with a sketch of their space and offering additional home tips. The store is known for excellent customer service, including support after purchase, such as replacing missing fasteners for a bed frame and accommodating special requests like ordering new cushion covers for a discontinued couch. Customers express satisfaction with the quality of the furniture, noting that Kasala's couches are far superior to cheaper alternatives from other stores. The overall experience is described as helpful, friendly, and reliable, making Kasala - SODO Outlet a trusted place to find durable, stylish furniture that fits individual needs and tastes.
We bought a second-hand Kasala couch and approached the SODO Outlet hoping to order new cushion covers to give the discontinued couch a new life. Not only were they able to reach out to their manufacturer to do so, but the staff (shout out to David!) was exceptionally helpful at all stages of the process.
May 2024
Selection of well-made midcentury modern furniture and accessories. Helpful staff. We found a great leather sofa for under $1000.
May 2024
Huge shout out to Dave and Ashley who managed to assemble my troublesome wine rack today. Many thanks. You guys went above and beyond.
