{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
10AM - 1PM
22620 SE 4th St Ste 100, Sammamish
Banks
“I had a great experience with Christy, the Branch Manager in Sammamish. After spending over 2 hours with no success working with the WaFd phone representative to try to determine why my online autopayment was not posted as usual, I called the local branch. Within ten minutes, Christy was able to determine that when the online banking system had changed on November 15th, they had canceled my autopayment. She helped me setup autopayment at the branch. Really great customer service - she made the extra effort to help and I am grateful.”
“While my experience with corporate banking for my mortgage hasn't been my favorite, when I had an issue with mortgage payments not being applied correctly I set up an appointment at the branch. When I arrived the branch manager had already looked into it, spending two hours on the phone with the bank support ahead of my arrival and had a full explanation of what had happened and possible options to remedy it. She also got the support person's direct number so we could call them together and get everything fixed. Honestly, it was the best banking support I've ever received.”
“Yesterday I had an amazing experience and received incredible customer service at that branch.
At first, when I entered the branch I was immediately acknowledged and welcomed with a big smile. I've shared the concern I had and at the moment I was referring to the right person to continue my meeting with. In my case, that was a home loan officer. Loraein was very friendly, and helpful, and explained to me in detail the whole process so I felt safe and with no bland spots. The application process was very fast and easy because of her professionalism. In the end, I had all the documents and approvals I needed. The whole branch is so well organized that cannot feel any pressure and there is no waiting time to be served.
I highly recommend anyone who has a serious business to do to count on those branch bankers. They go above and beyond to fulfill customer needs in their best interest.”
“The staff we interacted with was friendly and effective. It was especially great to work with Shweta - by far the most knowledgeable banker I worked with over the years. In multiple interactions, she has very clear explanations, very helpful advice, and demonstrated excellent customer focus and drive for resolution (including a specific case that befuddled other bankers).”
“I really appreciated my customer service experience today with the daytime team and would describe this bank as very friendly and well run! They seem to really have a great location and management team in place here in Sammamish. Thank you again!”
10AM - 1:30PM
719 228th Ave NE, Sammamish
Banks
“I called few times and talked to Mr. Kenneth Zuerner about few different things. He is an expert personal banker that care a lot about customers and put too much effort to give the best answer. I really appreciate his time and effort.”
“Love the personnel at this branch! My relationship manager is such a gem, very professional, offers a wealth of good suggestions on what I should consider doing for maintaining financial health. Monica Passion is her name. All the tellers and the manager are very customer service oriented.”
“Review is not for the bank, it is for the branch. I think they did a great job. 1. They’ve been proactive, called me and suggested to facilitate solving my problem. 2. At the branch all docs were already ready for me when I arrived, explanations were clear. 3. Good nice smiles and quick professional work. 4. Even if junior team member didn’t know smth others stepped in, helped and worked as a team. Branch definitely deserves higher rating than it has today.”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“Very pleasant experience with this bank. Have been with them for a long time and service is always exceptional! Parvati provides me with brilliant advice and is always lending a helping hand. I see myself going here for a long time”