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“Since I stepped into this store. The service has been phenomenal. Upon meeting Jay he went above and beyond to help me switch data on my new device without even charging me for it!! I am happy with my new device. I certainly plan on returning and continuing my service!. Great asset to the team.”
“Ryan and Ethan are the best! I always walk out of Jet City Device Repair with a smile and my device good as new! Thank you! They responded quickly to black screen of death! Love these guys!”
“Jordan is awesome!! Had charging issues with my iPhone he figured out that I just had some stuff compacted in my charging port. He cleaned it out and had it fixed in 15 minutes. ”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
“Excellent store, Jesus (Chewy) was very knowledgeable and tried to help me in every way he could. I walked out with a new phone and headphones for the same price I was paying for just my old phone.”
“There are missing people in Portuguese. Some participants make an effort to speak to us even through the translator. Others don't answer you, you send them to the call center number.”
“Gabriel is super helpful and resolved my SIM card issue in a minute, literally, by providing a replacement card with no charge! Wonderful customer service, recommend to all friends ?”
“Iain Bray our service rep was great. He was professional and helpful. Our son needed a new phone and he was great with our son and helped us find the right phone that was reasonable for his age. Staff was patient and professional”
“Andy at atnt customer service did above and Beyond service and iam very great full for all his help iam one happy customer when Andy is here working Victoria g tranilla”
“Don't often take the time to write a review, but had a fantastic experience with Kyle at this store today. Called in this morning to the call center to ask a couple questions about setting my mom up with her cellular watch to keep her safe as she ages - the customer service agent was so frustrating I just decided to go into the store.Kyle went above and beyond to take care of us - setting my mom up, helping choose a number from the same FL area code as her phone, double-checking that her address was correct in case of a 911 call... and on top of that, helped me with upgrading my plan, saving money, increasing speed, and getting me my best discount (teacher)...Truly awesome experience with this store - thank you Kyle for caring about the customer!”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“Some people in customer service are average,
some are great,
and then there is RICHMOND at the Verizon Factoria store.
RICHMOND is EXCEPTIONAL.
Thank you Richmond for “thinking outside the box” and solving a problem for us that the average people just couldn’t. You deserve a Bonus and a pay increase.
AI will never be as smart as you are.”
“Contrary to a lot of the other things said about this store, I’ve had nothing but wonderful experiences here. No matter who is working, whether it be Maria, Nyny, or another employee helping out during a time where everyone is short staffed, I am always treated with respect, kindness, and priority! Sometimes there is a wait, which is entirely understandable and not at all the fault of the young ladies trying their hardest at this busy store. I came in for a small tech issue. Only one person was working at the time and she made sure to greet me as soon as I came in, and told me it would be just a little bit before she could get to me as a few people were already waiting. I was happy to wait and browse their products while she took care of the others! I felt welcomed and at home during my time at this store. A little kindness and a lot of patience goes a long way, and I could tell the girl was thankful to have a pleasant interaction as a lot of people were rather rude about things that were clearly not in her control. Keep being you, ladies! You’re doing a wonderful job.”
“I was just in to port my Google Voice number to AT&T. Ashton was unbelievably patient and extremely competent in getting this done and then helping me setup my iPhone the way I wanted. I’m so impressed and pleased. Highly recommend!”
“Great customer service! I brought a luggage with a broken handle and that was not under warranty anymore. they repaired it on the spot by replacing the part at no cost and in 10 min! Kudos to Eric for his customer service”
“This place has all the stuff for most Seattle sports teams and my kids love it. The staff there is cool and not only know their sports stuff but the store inside and out. Made it really easy to find and get the correct Metcalf jerseys for my two boys. I've also returned a couple things and it's super easy. Highly recommend.”
“The CSR at this location was very helpful, conversational, and informative regarding my situation with my service. I've been here twice and both were good experiences!”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
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“I recently had the best customer service experience of my life with AJ and the store manager Vanya from AT&T. They went above and beyond to help me upgrade my phone and even managed to lower my bill in the process. Their professionalism and efficiency were truly impressive. AJ and Vanya took the time to explain all the options available, ensuring I made the best decision for my needs. The entire process was smooth and stress-free, thanks to their expertise and friendly approach. I highly recommend their services to anyone looking for exceptional customer care. Thank you, AJ and Vanya, for your outstanding support!”