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“Came in to add a line and get a new phone. Bayard helped us. He was very knowledgeable, patient, helpful, and efficient. Probably one of the better experiences I’ve had at a cell phone store.”
“I want to start this review by saying, I am not one who gives good reviews... the way I see it, if the service was good, no need to review it. But the last two visits to this store made me rethink that policy. Taryn was absolutely fantastic. Taryn was able to answer all of my questions and point me in the direction of the galaxy s24 ultra. I love this phone so much it has everything I wanted and more. Taryn also helped me pick out an amazing phone case, liquid screens for the front and back, as well as camera lens covers. All of this was done quickly and efficiently. People like Taryn definitely deserve more than they are being paid(whatever number that may be) and should be utilized in training of more staff. 11/10
If you come to this location, for sure ask for Taryn!”
“Highly recommended. He was able to get my kid’s iPad in for an appointment right away and fixed the issue in a couple hours for the quoted price. Very communicative. Gladly come back with the next thing that breaks.”
“Brenna was a great help to me! she was able to help me figure out my phone and she was very professional. This is a great store with a great worker! I will be back if I have anymore issue cause she was a great help!”
“After having a really bad experience with TMobile after having been a customer for more than 20 years, we decided to go to the Bonney Lake Verizon which is in the same parking lot. We were greeted and helped through the whole process with the best customer service and professionalism. Screen protectors and camera lens protectors installed, data all transferred, everything was explained regarding the plan and the way the screen protector warranty worked. I recommend this store. upon driving home, i noticed our phones held connection all the way through the 3 mile dead zone. that's a bonus. i can't believe that i've lived with this dead zone for this long and thought that it was acceptable.”
“Jessica did a great job today. I needed to get a new phone and had come in a few times previously, but those days were either too busy or too close to closing. Jessica managed to help me even though it was busy and I was out of there quick and easy! Very thankful for her help today.”
“I was pleasantly surprised by the competence, courtesy, attention and quality of work of this shop. I would especially like to mention Krystal, who is a very experienced and courteous worker, capable of performing many tasks at the same time and treating each client with care. She definitely deserves her name and a promotion!”
“I recently set up a new AT&T service for my son who lives in Hawaii. Unfortunately, attempts to resolve some issues through online chat and customer service calls were unsuccessful.
I then visited the store and was greeted by Sean. He immediately started working on resolving our issue and even communicated directly with my son.
Sean provided outstanding service. He was knowledgeable and resolved the problem quickly. I highly recommend this store for any AT&T service needs.”
“Sydney was who helped me and she was amazing customer service was great so friendly helped me for about a hour. If you need anything go to this store they are the best.”
10AM - 8PM
20800 WA-410, Bonney Lake
Mobile Phones
“Nowadays people are so fast to leave a negative comment but id like to give kudos to my experience calling this location. Demetrius was the associate I spoke to and he was very helpful. It’s actually rare nowadays to receive kind, courteous, and attentive assistance but he gave it. Kudos to him and the store owner should know he has a good employee.”
“Brian Bonilla was a great employee. He was very knowledgeable, patient and helped me fix my IPad. I would hire him of I had a company.
I will always be a customer at that store in Bonney Lake, Washington..”
“The manager, Adonis, gave us her full attention & worked hard with us, trying to fix a problem created by Verizon. She was great to work with & very helpful.”
10AM - 9PM
3500 S Meridian, Puyallup
Mobile Phones
“I had the absolute, greatest experience at this GameStop. Sophie and Tori were helpful and made sure I got exactly what my kids were asking for. I highly recommend this place!”
“The staff here were very helpful and patient with my smart watch issue. They were able to fix a problem that the other store couldn’t and phone support couldn’t ! Then they went above and beyond and helped me cancel some unnecessary charges on my account.”
“Meaghan was so kind and helpful when we had an issue with our phones promotion not being on one of our phones. She worked with us and helped via email and on the phone since I live so far. Will only be coming to this T-Mobile from now on. Great customer service”
“I stopped in to upgrade several phones and devices. Akash was the young man that helped us and he made everything super easy and painless. It was probably the best experience I've had at a T-Mobile store and I've been a customer on and off for 8 years (I had a brief move to AT&T due to coverage a few years back... big mistake). Today we upgraded 3 phones and two Apple Watches. It's no surprise.. the devices aren't cheap. Fortunately, we took advantage of some promos and trade-in options. I don't blame the carriers for the cost of devices, I really blame the device manufacturers. Freaking Apple anything is so expensive and while I hate the price, I love the product, and I know what to expect. The entire T-Mobile team was on point this afternoon. Helpful, engaged, and most importantly, HONEST! At no point in time did I feel like they were trying to upsell me or hassle me. I would certainly come back again to work with Akash and the team.”
“My phone decided not to turn on and was in a bind until a new phone came, so I went into this location mid-day, and Mason was extremely knowledgeable and helpful! He fixed my issue quickly, shared multiple options I had, and answered all my questions. He was so knowledgeable that I asked if he minded taking a look at my grandma's account while I was there because she has been confused by her bill and I called her, he was patient and explained everything. This is the definition of above and beyond.
Thank you again, Mason!”
“Kayli and Josiah were both quickly helpful when the little things that just needed assistance with new transfer from prepaid to postpaid and was able to keep our numbers from being changed because we wanted to keep our original numbers. They got us in and out of the store in 15 minutes. Great staff and will definitely recommend them.”
“Every Metro that I go to I get a different experience. The South Hill Puyallup Metro is by far the best franchise of Metro I've been to. They're honest, fast, friendly and a great experience to work with. Before you buy from Metro I suggest you all different franchises. Get a price quote and you'll notice they're all different. Then call South Hill Metro last. And they'll beat every other quote by far. Try that if you want to say some money.”
“I Love shopping at Target but mostly at this location. It's not overly busy. It's much pleasant to shop here. Love the availability of Starbucks. The store has quality merchandise and pretty good prices. I take advantage of the Target circle deals and offers. Customer service has been great on all my visits this far. I like this location most especially since it's close to my bank and now next to Daiso as well.”
“I've always received excellent one and one service. I know that in this climate it's hard to get good staff coverage, but that would be my one suggestion of improvement. Often needing more than one person working.”
10AM - 6PM
13414 Meridian E B106, Puyallup
Mobile Phones
“This store was AMAZING!! I came in wanting to bring my family from Verizon, and I was greeted by a lady named Jessica who explained everything to me. Especially how much money I will be saving than I would stay with Verizon. She helped us choose the right phones and even helped set everything up! Thanks Jessica! We will definitely be coming to this store!”
“I always have a pleasant experience at this Walmart Supercenter. I just retired from the military after 32 years and I have made Puyallup my home. The staff have always been kind and courteous, especially the pharmacy, customer service and bakery departments. The store has always been clean and organized whenever I shop there.”
“From previous experiences, I would have given a 3 or 4 star rating. However, Archie at the Vision Center has redeemed this store! My son broke his glasses... again...surprise surprise right?! We took them in to order a new pair (bc he broke the good ones and the backups in a weekend! ). First, they needed his Doc's name and it wasn't listed, so Archie dug through a humid one sheet at a time to find it. No complaints even though his coworker clearly did not alphabetize them. Thankfully I found the emailed prescription, so we found the doc. But military docs don't list their NPIs on civilian sites. So he promised to call on Monday... and HE DID! I almost never have someone actually follow through on a Monday! Awesome! Well, then he took my panicked homeschooling mommy self and actually listened as tried to help! I'm so used to unconcerned young employees just saying oh well and moving on. Archie checked so many pairs of glasses to see if we could use the lenses in an existing pair. He even helped me check the readers to see if we could use those. No dice. It he calls on Monday to let me know he found the NPI and I could come in to pay. Of course, we had a car die over the weekend and hubby had to take the car to work for a night shift so I'm stuck on good old fashioned pedal power with a small army of kids in tow...two days in a row already and getting longer. So he coordinated with his boss to approve me paying at pickup so that we could get the order in and hopefully get the glasses for my son before Christmas! I haven't had an employee go that far out of their way to help in decades. I honestly thought that level of customer service was extinct ! Thank you Archie!!”
“Is it just me or was Target's logo very obviously designed to look like a clitoris with a clit like nickname to match it ? I must be feelin' some type of way today to be pondering this question .. hmmm. Anywho, I LOVE target... maybe a little too much since I've nearly maxed out my target red card, not sure when I'll be able to pay it off, as I get drive up orders here at least twice a week! I've yet to run into any long wait times or big problems with the drive up service like others have mentioned. Service has been pretty darn great as a matter of fact! I'm going to run the risk of this review sounding unfinished but....That is all.”
“The place is so good so nice successful parking you can park everywhere. The SECURITY is good. I met the guy Jeff is so charming so professional he helped me on time. Definitely visit the store once again if I have any problem well once well located customer care. Good arrangement on the price affair a lot of four self service new technology manager Rich. So nice. Good experience to visit the Store so nice so good. Always clean accessible washrooms they have washrooms customer can access all the time they give you your password and they’ll access it All latest mobilemobile phone there. Not far from main roads accessible over the roads next to FedEx very nice very good. I like the decoration inside and the outside the position of the store it’s so nice accessible and noticeable very nice customer care service you get Your to be helped on timeand leave Happy. There is a machine for social service if you wanna clear your bill, you can clear them on time with no queue they allow walkins so nice so good.”
“Matthew has been great for us in every aspect of our change over to T-Mobile. He is excellentVery disappointed, however, with Nina as she lacks people skills and patience. We are, after all, the customers.”
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“I have to Acknowledge this person name Dayvi at this particular location. He was very Attentive and Professional. He assisted me in all my concerns about upgrading my phone. He took time to address all my concerns and if he didn't have the answer; he called his Supervisor to insure he was giving me the correct information.”