“No expressly negative experiences. Staff is very helpful when you can find them. Like most establishments lately they seem to be understaffed which is difficult for a non-fix-it person like me who doesn't know where to find anything. The app has been the most helpful for finding items. They did cut a dowel for me and I greatly appreciated the extra effort.”
“This Lowes honestly rarely fails me. Whenever I need something, I can usually find it on their website, and check if it's available. That's key. Setting expectations and meeting the expectations. I usually either order it online for pick up in a little bit (usually takes less than an hour)... or write down the specific aisle where the item is and run in and grab it without having to traverse the labyrinth of aisles and distractions. The only thing that annoys me is when something is in a special aisle (like "BACK WALL 002") -- can be somewhat vague and you might go all around the whole store trying to find which part of the back wall that is. They should really have a map, but if you're less people-averse than me, they tend to have plenty of staff around who can answer your question of where that is -- and people have always been super nice. I have had a situation a couple times where the available stock is up above the normal aisles. Finding someone to help me was kind of a pain in one case (plumbing area -- which is in the far back corner without many people around)... but I did find someone and they were able to grab the item. Another time, I was able to find someone super quick and they grabbed the thing... so, just a mixed bag there.”
“I've been shopping for tools and supplies at Harbor Freight for years. They have very good quality tools at reasonable prices, much less than at the major box or hardware stores. The very few times I had any problems, the store staff were always anxious to help and replace the item if needed. I'll be a customer for life.I'm glad to see they're going back to offering more coupons to save even more!”