The Rite Aid on Mercer Island is noted as a favorite store, described as very clean with items neatly placed on shelves. The pharmacy consistently rises above industry-wide challenges like long lines, staff shortages, and supply issues. Customers report that the pharmacists are excellent and the staff is great, polite, and does their best, even when training new employees. The service is appreciated, with staff taking time to help resolve insurance issues and kindly assisting in getting medications from other locations when needed. While a short wait sometimes occurs, the experience is considered far better than at other pharmacies. The team works efficiently, even filling prescriptions quickly under time constraints. Overall, the store and pharmacy provide a helpful and reliable experience for the community.
Calling to verify if they have a medication in stock for a patient. They don't answer for the pharmacy, the main store, and if you select you are a provider it just disconnects. I'm seriously concerned they are abusing the desperation of people on an island with few local choices...
November 2024
This store needs to be shut down. They refuse to answer the phone, you cant get any help. The Manager and staff are pathetic
October 2024
They don't pick up the phone even though there are several associates working. Trying to get a script transferred and it's impossible. Will have been there three times in person to get my script when all is said and done. People have jobs and don't have time to go to Rite-Aid several times a day.
